Sanyo VDC-HD3100/HD3100P, VDC-HD3300/HD300P 3/10, Camera has been suddenly disconnected

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4Your router is configured with packet filtering or the like which restricts access from the Internet.

Change the settings in your router to allow access from the Internet. For the configuration method, refer to your router's instruction manual.

5The IP address you entered is a local address (the one you use at your home).

When accessing via Internet, enter the global address (or the URL registered with the DDNS service) and port number of the camera as its IP address.

The camera has been suddenly disconnected.

1Another user has changed the password. Configure the password settings again.

2Another user has changed the camera settings. Access again after a while.

I get stuck at the Login screen.

The password is changed.

Check the password and try again.

The access lamp does not go on.

1The LAN cable that connects directly to the camera is broken. Connect the LAN cable.

2The LAN cable has been unplugged.

Connect the LAN cable.

3The switching hub is turned off. Turn on the switching hub.

I forgot the camera IP address/port number.

Press the SET button provided on the left-side face of the camera and, on the SELECT MENU screen, select [FIRMWARE VERSION] to check the firmware version.

Using the supplied “Auto IP Setup” software, execute a camera search.

Q&A 3/10

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Contents Introduction1/15 VDC-HD3300/HD300P VDC-HD3100/HD3100PIntroduction 2/15 HV/OFF Introduction 3/15Introduction 4/15 Introduction 5/15 Introduction 6/15 ASSIST/IRIS SettingsIntroduction 7/15 Introduction 8/15 Alarm Input Terminal ConnectionConnection to 24 VAC power supply Alarm Output Terminal ConnectionConnection to 12 VDC power supply Introduction 9/15About the internet connection Using PoEIntroduction 10/15 Introduction 11/15 Press the SET button for 2 seconds or more Introduction 12/15Introduction 13/15 Adjusting focusIntroduction 14/15 Press the NEAR/FAR button to adjust the iris levelIntroduction 15/15 Quick Operation Guide1/10 Connect the network LAN socket to your PC using a LAN cable Connect the power cable to the power terminalsQuick Operation Guide 2/10 Turn on the cameraQuick Operation Guide 3/10 Access the camera from your PCs Web browserQuick Operation Guide 4/10 Detect Quick Operation Guide 5/10Quick Operation Guide 6/10 Quick Operation Guide 7/10 Quick Operation Guide 8/10 Quick Operation Guide 9/10 Quick Operation Guide 10/10 Optional ConfigurationBefore You Begin Network Operation1/13 Before You Begin Network Operation 2/13 Access the camera from your Web browserAssign a unique IP address to each camera Monitor live videoStatus Before You Begin Network Operation 3/13Insert the supplied CD-ROM into the CD-ROM drive of your PC Click Auto IP SetupBefore You Begin Network Operation 4/13 Make changes to the camera data and click Execute Select the desired camera and click Manual settingBefore You Begin Network Operation 5/13 Before You Begin Network Operation 6/13 Click Network Connections Before You Begin Network Operation 7/13Control Panel, click Network and Internet Connections Click Properties Before You Begin Network Operation 8/13Control Panel, click Network and Sharing Center Before You Begin Network Operation 9/13Click Manage network connections Before You Begin Network Operation 10/13Double-click Local Area Connection Select the Internet Protocol Version 4 TCP/IPv4 check boxBefore You Begin Network Operation 11/13 Before You Begin Network Operation 12/13 Disabling authentication check at loginBefore You Begin Network Operation 13/13 Working with Live Screen1/10 Start Internet Explorer Type your user name and password and click OKWorking with Live Screen 2/10 Working with Live Screen 3/10 Working with Live Screen 4/10 Working with Live Screen 5/10 Other Buttons Working with Live Screen 6/10Menu Selection Buttons Size Working with Live Screen 7/10Working with Live Screen 8/10 Click Close Working with Live Screen 9/10Click the Capture button on the tool panel Stopping alarm signal output Starting alarm signal outputWorking with Live Screen 10/10 Automatic StopVDC-HD3300/HD300P VDC-HD3100/HD3100P Working with Administrator Configuration Screens1/50Working with Administrator Configuration Screens 2/50 DDNS, select on Working with Administrator Configuration Screens 3/50IP ADDRESS, select Dhcp Working with Administrator Configuration Screens 4/50 Http PORT, type your Http port number Working with Administrator Configuration Screens 5/50Working with Administrator Configuration Screens 6/50 Clock DISPLAY, select the clock display style Working with Administrator Configuration Screens 7/50TITLE, type the desired camera title and click SET Working with Administrator Configuration Screens 8/50 Working with Administrator Configuration Screens 9/50 Working with Administrator Configuration Screens 10/50 Anonymous User LOG IN, select on and click SET Working with Administrator Configuration Screens 11/50Configure the image quality Picture Quality Working with Administrator Configuration Screens 12/50Configure the resolution Resolution When your selection in Priority is Quality Picture Quality Working with Administrator Configuration Screens 13/50When your selection in Priority is Bitrate Bitrate Frame RATE, select the frame rate of the streamWorking with Administrator Configuration Screens 14/50 Configuration Summary for Each Sub Menu Item Working with Administrator Configuration Screens 15/50Configuring Monitoring Conditions Working with Administrator Configuration Screens 16/50Switching between Monitoring Conditions Sense UP, select the electronic sensitivity boosting powerMASKING, select on and click SET Working with Administrator Configuration Screens 17/50White BALANCE, select AWC Working with Administrator Configuration Screens 18/50Click SET and then Back Working with Administrator Configuration Screens 19/50 Resize the center metering area Working with Administrator Configuration Screens 20/50BLC, select Center and click SET BLC, select Masking and click SET Working with Administrator Configuration Screens 21/50Click SET and then Back Working with Administrator Configuration Screens 22/50 Working with Administrator Configuration Screens 23/50 Working with Administrator Configuration Screens 24/50 DAY/NIGHT, select Auto Working with Administrator Configuration Screens 25/50Manually Configuring Mode-Switching Luminance Level ADJ Fixing Camera to Black-and-White Video Mode Working with Administrator Configuration Screens 26/50Fixing Camera to Color Video Mode GAMMA, select the gamma correction level and click SET Working with Administrator Configuration Screens 27/50Vivid Color EFFECT, select on and click SET Select the Manual check box Working with Administrator Configuration Screens 28/50DNR, select on and click SET MIRROR, select the desired mirror mode and click SET Working with Administrator Configuration Screens 29/50Click ONE Push to focus on the subject Click Privacy Mask in the sub menuCOLOR, select the color of the mask patterns Working with Administrator Configuration Screens 30/50Select the Setting Items check box Working with Administrator Configuration Screens 31/50 Working with Administrator Configuration Screens 32/50 Working with Administrator Configuration Screens 33/50 Checking how the motion sensor works Working with Administrator Configuration Screens 34/50SENSITIVITY, select the detection sensitivity Working with Administrator Configuration Screens 35/50 Working with Administrator Configuration Screens 36/50 Alarm Working with Administrator Configuration Screens 37/50Alarm OUT1, select Remote Working with Administrator Configuration Screens 38/50Configure your e-mail server Working with Administrator Configuration Screens 39/50AUTHENTICATION, select the authentication method Working with Administrator Configuration Screens 40/50Mail ADDRESS, type the recipient e-mail addresses To send a test e-mail, click TestTRIGGER, select the e-mail transmission conditions Working with Administrator Configuration Screens 41/50If you selected Network Failure If you selected IntervalTEXT, type the message text and click SET Working with Administrator Configuration Screens 42/50SUBJECT, type the subject title of the e-mail To use the passive FTP mode, in FTP PASSIVE, select USE Working with Administrator Configuration Screens 43/50To use a temporary file, set Temporary File to USE Working with Administrator Configuration Screens 44/50If you selected Alarm IN1/2, MOTION, or Alarm OUT1/2 Working with Administrator Configuration Screens 45/50Working with Administrator Configuration Screens 46/50 Working with Administrator Configuration Screens 47/50 Click SET Working with Administrator Configuration Screens 48/50Select the firmware updater file Working with Administrator Configuration Screens 49/50 Access LOG Working with Administrator Configuration Screens 50/50A1/10 2/10 Cannot access the cameraCamera has been suddenly disconnected 3/10Buttons on the control panel/tool panel do not respond 4/10Cannot set Shutter to Short or Long 5/10Cannot display Live video 6/10Video image is distorted and cannot be displayed correctly 7/10Live video image is noisy 8/10E-mail transmission function does not work 9/1010/10 Upgrade has been terminatedCopyright Notice/How to Use This Manual1/8 Copyright Notice/How to Use This Manual 2/8 Copyright Notice/How to Use This Manual 3/8 Copyright Notice/How to Use This Manual 4/8 Main window Index windowTitle window End Previous/Next123 3 ... a B CCopyright Notice/How to Use This Manual 8/8