Sanyo VDC-HD3100/HD3100P 7/10, Video image is distorted and cannot be displayed correctly

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Check the power supply status and/or the network environment.

The video image is distorted and cannot be displayed correctly.

1The maximum bit rate for video streaming is configured with a value higher than the network bandwidth.

Lower the resolution and/or image quality.

2The performance of the PC is low.

Make sure that your PC meets the operation requirements specified in the “Operating Environment” section.

Or replace the video card in the PC with another with higher performance.

The image quality is bad.

The color quality for your PC monitor is configured to less than 16 bits.

On the [Display Properties] -[Settings] tab, configure the [Color quality] setting for your PC to 16 bits or more.

Frame rate is low, or the moving image stops temporarily.

1Among the multiple accesses to the camera, some are from narrowband networks. Change the minimum bit rate for video streaming to a large value.

2There are multiple accesses or accesses with request for multiple resolutions.

The frame rate and/or image quality may decrease if the number of accesses or resolution of streaming images increase. Set lower resolution, image quality, and/or frame rate.

The frame rate of video in maximum video size is slow.

The performance of the PC is low.

Make sure that your PC meets the operation requirements specified in the “Operating Environment” section.

Or replace the video card in the PC with another with higher performance.

The LIVE video image is not clear.

1The camera focus has not been adjusted to the correct position.

Click [FOCUS ASSIST] on the CAMERA SETTINGS screen and readjust the camera focus using the focus assist function.

2The object is too close to the camera.

Move away the object from the camera.

Q&A 7/10

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Contents Introduction1/15 VDC-HD3300/HD300P VDC-HD3100/HD3100PIntroduction 2/15 HV/OFF Introduction 3/15Introduction 4/15 Introduction 5/15 Introduction 6/15 ASSIST/IRIS SettingsIntroduction 7/15 Introduction 8/15 Alarm Input Terminal ConnectionConnection to 24 VAC power supply Alarm Output Terminal ConnectionConnection to 12 VDC power supply Introduction 9/15Using PoE Introduction 10/15About the internet connection Introduction 11/15 Press the SET button for 2 seconds or more Introduction 12/15Introduction 13/15 Adjusting focusIntroduction 14/15 Press the NEAR/FAR button to adjust the iris levelIntroduction 15/15 Quick Operation Guide1/10 Connect the network LAN socket to your PC using a LAN cable Connect the power cable to the power terminalsQuick Operation Guide 2/10 Turn on the cameraQuick Operation Guide 3/10 Access the camera from your PCs Web browserQuick Operation Guide 4/10 Detect Quick Operation Guide 5/10Quick Operation Guide 6/10 Quick Operation Guide 7/10 Quick Operation Guide 8/10 Quick Operation Guide 9/10 Quick Operation Guide 10/10 Optional ConfigurationBefore You Begin Network Operation1/13 Before You Begin Network Operation 2/13 Access the camera from your Web browserAssign a unique IP address to each camera Monitor live videoStatus Before You Begin Network Operation 3/13Click Auto IP Setup Before You Begin Network Operation 4/13Insert the supplied CD-ROM into the CD-ROM drive of your PC Select the desired camera and click Manual setting Before You Begin Network Operation 5/13Make changes to the camera data and click Execute Before You Begin Network Operation 6/13 Before You Begin Network Operation 7/13 Control Panel, click Network and Internet ConnectionsClick Network Connections Click Properties Before You Begin Network Operation 8/13Control Panel, click Network and Sharing Center Before You Begin Network Operation 9/13Click Manage network connections Before You Begin Network Operation 10/13Double-click Local Area Connection Select the Internet Protocol Version 4 TCP/IPv4 check boxBefore You Begin Network Operation 11/13 Before You Begin Network Operation 12/13 Disabling authentication check at loginBefore You Begin Network Operation 13/13 Working with Live Screen1/10 Type your user name and password and click OK Working with Live Screen 2/10Start Internet Explorer Working with Live Screen 3/10 Working with Live Screen 4/10 Working with Live Screen 5/10 Working with Live Screen 6/10 Menu Selection ButtonsOther Buttons Size Working with Live Screen 7/10Working with Live Screen 8/10 Working with Live Screen 9/10 Click the Capture button on the tool panelClick Close Stopping alarm signal output Starting alarm signal outputWorking with Live Screen 10/10 Automatic StopVDC-HD3300/HD300P VDC-HD3100/HD3100P Working with Administrator Configuration Screens1/50Working with Administrator Configuration Screens 2/50 Working with Administrator Configuration Screens 3/50 IP ADDRESS, select DhcpDDNS, select on Working with Administrator Configuration Screens 4/50 Http PORT, type your Http port number Working with Administrator Configuration Screens 5/50Working with Administrator Configuration Screens 6/50 Working with Administrator Configuration Screens 7/50 TITLE, type the desired camera title and click SETClock DISPLAY, select the clock display style Working with Administrator Configuration Screens 8/50 Working with Administrator Configuration Screens 9/50 Working with Administrator Configuration Screens 10/50 Anonymous User LOG IN, select on and click SET Working with Administrator Configuration Screens 11/50Working with Administrator Configuration Screens 12/50 Configure the resolution ResolutionConfigure the image quality Picture Quality When your selection in Priority is Quality Picture Quality Working with Administrator Configuration Screens 13/50When your selection in Priority is Bitrate Bitrate Frame RATE, select the frame rate of the streamWorking with Administrator Configuration Screens 14/50 Configuration Summary for Each Sub Menu Item Working with Administrator Configuration Screens 15/50Configuring Monitoring Conditions Working with Administrator Configuration Screens 16/50Switching between Monitoring Conditions Sense UP, select the electronic sensitivity boosting powerMASKING, select on and click SET Working with Administrator Configuration Screens 17/50Working with Administrator Configuration Screens 18/50 Click SET and then BackWhite BALANCE, select AWC Working with Administrator Configuration Screens 19/50 Working with Administrator Configuration Screens 20/50 BLC, select Center and click SETResize the center metering area Working with Administrator Configuration Screens 21/50 Click SET and then BackBLC, select Masking and click SET Working with Administrator Configuration Screens 22/50 Working with Administrator Configuration Screens 23/50 Working with Administrator Configuration Screens 24/50 Working with Administrator Configuration Screens 25/50 Manually Configuring Mode-Switching Luminance Level ADJDAY/NIGHT, select Auto Working with Administrator Configuration Screens 26/50 Fixing Camera to Color Video ModeFixing Camera to Black-and-White Video Mode Working with Administrator Configuration Screens 27/50 Vivid Color EFFECT, select on and click SETGAMMA, select the gamma correction level and click SET Working with Administrator Configuration Screens 28/50 DNR, select on and click SETSelect the Manual check box MIRROR, select the desired mirror mode and click SET Working with Administrator Configuration Screens 29/50Click ONE Push to focus on the subject Click Privacy Mask in the sub menuWorking with Administrator Configuration Screens 30/50 Select the Setting Items check boxCOLOR, select the color of the mask patterns Working with Administrator Configuration Screens 31/50 Working with Administrator Configuration Screens 32/50 Working with Administrator Configuration Screens 33/50 Working with Administrator Configuration Screens 34/50 SENSITIVITY, select the detection sensitivityChecking how the motion sensor works Working with Administrator Configuration Screens 35/50 Working with Administrator Configuration Screens 36/50 Alarm Working with Administrator Configuration Screens 37/50Alarm OUT1, select Remote Working with Administrator Configuration Screens 38/50Configure your e-mail server Working with Administrator Configuration Screens 39/50AUTHENTICATION, select the authentication method Working with Administrator Configuration Screens 40/50Mail ADDRESS, type the recipient e-mail addresses To send a test e-mail, click TestTRIGGER, select the e-mail transmission conditions Working with Administrator Configuration Screens 41/50If you selected Network Failure If you selected IntervalWorking with Administrator Configuration Screens 42/50 SUBJECT, type the subject title of the e-mailTEXT, type the message text and click SET To use the passive FTP mode, in FTP PASSIVE, select USE Working with Administrator Configuration Screens 43/50To use a temporary file, set Temporary File to USE Working with Administrator Configuration Screens 44/50If you selected Alarm IN1/2, MOTION, or Alarm OUT1/2 Working with Administrator Configuration Screens 45/50Working with Administrator Configuration Screens 46/50 Working with Administrator Configuration Screens 47/50 Working with Administrator Configuration Screens 48/50 Select the firmware updater fileClick SET Working with Administrator Configuration Screens 49/50 Access LOG Working with Administrator Configuration Screens 50/50A1/10 2/10 Cannot access the cameraCamera has been suddenly disconnected 3/10 Buttons on the control panel/tool panel do not respond 4/10Cannot set Shutter to Short or Long 5/10Cannot display Live video 6/10Video image is distorted and cannot be displayed correctly 7/10Live video image is noisy 8/10E-mail transmission function does not work 9/1010/10 Upgrade has been terminatedCopyright Notice/How to Use This Manual1/8 Copyright Notice/How to Use This Manual 2/8 Copyright Notice/How to Use This Manual 3/8 Copyright Notice/How to Use This Manual 4/8 Index window Title windowMain window End Previous/Next123 3 ... a B CCopyright Notice/How to Use This Manual 8/8