Sanyo VDC-HD3300/HD300P, VDC-HD3100/HD3100P specifications 6/10, Cannot display Live video

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I cannot display LIVE video.

1ActiveX control is not installed in your PC. Install ActiveX.

2There is network congestion.

It may take some time until the screen can be displayed. Please wait.

The message “THE UNIT IS BUSY” appears on the screen if the number of simultaneously accessible users is already reached.

3The version of the installed ActiveX control is old.

When another ActiveX control for network cameras is installed, video may not be displayed due to compatibility issues between the different versions. Install the H.264 Plug-In included in the supplied CD-ROM or the latest H.264 Plug-In you can download from SANYO CCTV System Web page.

4The Web browser you are using for accessing the camera is configured to connect to the Internet via proxy server.

Some proxy servers block UDPs during H.264 browsing. In this case, either change the settings to browse H.264 using HTTP, or browse using JPEG.

I cannot install the “H.264 Plug-In” included in the supplied CD-ROM.

1The OS of your PC is not a recommended OS.

The OS must be Windows Vista, Windows XP Home Edition or Windows XP Professional SP2 or later for the H.264 Plug-In to run.

2You are not logged into the PC with administrator privileges.

To install the H.264 Plug-In in a PC, you need OS administrator privileges. If you are logged in with user privileges, log out and log in again with administrator privileges to do the installation.

An error code appears and no LIVE video is displayed.

1The configured IP address or domain name is wrong. Configure the IP address or domain name correctly.

2If the address or domain name is correct, then the network connection has timed out.

Use the network when it is not congested, or check whether there are other applications using the network and if there are, stop them for example.

The screen has suddenly stopped refreshing.

A camera power or network fault has occurred.

Q&A 6/10

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Contents VDC-HD3300/HD300P VDC-HD3100/HD3100P Introduction1/15Introduction 2/15 Introduction 3/15 HV/OFFIntroduction 4/15 Introduction 5/15 ASSIST/IRIS Settings Introduction 6/15Introduction 7/15 Alarm Input Terminal Connection Introduction 8/15Alarm Output Terminal Connection Connection to 24 VAC power supplyConnection to 12 VDC power supply Introduction 9/15About the internet connection Using PoEIntroduction 10/15 Introduction 11/15 Introduction 12/15 Press the SET button for 2 seconds or moreAdjusting focus Introduction 13/15Press the NEAR/FAR button to adjust the iris level Introduction 14/15Introduction 15/15 Quick Operation Guide1/10 Connect the power cable to the power terminals Connect the network LAN socket to your PC using a LAN cableQuick Operation Guide 2/10 Turn on the cameraAccess the camera from your PCs Web browser Quick Operation Guide 3/10Quick Operation Guide 4/10 Quick Operation Guide 5/10 DetectQuick Operation Guide 6/10 Quick Operation Guide 7/10 Quick Operation Guide 8/10 Quick Operation Guide 9/10 Optional Configuration Quick Operation Guide 10/10Before You Begin Network Operation1/13 Access the camera from your Web browser Before You Begin Network Operation 2/13Assign a unique IP address to each camera Monitor live videoBefore You Begin Network Operation 3/13 StatusInsert the supplied CD-ROM into the CD-ROM drive of your PC Click Auto IP SetupBefore You Begin Network Operation 4/13 Make changes to the camera data and click Execute Select the desired camera and click Manual settingBefore You Begin Network Operation 5/13 Before You Begin Network Operation 6/13 Click Network Connections Before You Begin Network Operation 7/13Control Panel, click Network and Internet Connections Before You Begin Network Operation 8/13 Click PropertiesBefore You Begin Network Operation 9/13 Control Panel, click Network and Sharing CenterBefore You Begin Network Operation 10/13 Click Manage network connectionsDouble-click Local Area Connection Select the Internet Protocol Version 4 TCP/IPv4 check boxBefore You Begin Network Operation 11/13 Disabling authentication check at login Before You Begin Network Operation 12/13Before You Begin Network Operation 13/13 Working with Live Screen1/10 Start Internet Explorer Type your user name and password and click OKWorking with Live Screen 2/10 Working with Live Screen 3/10 Working with Live Screen 4/10 Working with Live Screen 5/10 Other Buttons Working with Live Screen 6/10Menu Selection Buttons Working with Live Screen 7/10 SizeWorking with Live Screen 8/10 Click Close Working with Live Screen 9/10Click the Capture button on the tool panel Starting alarm signal output Stopping alarm signal outputWorking with Live Screen 10/10 Automatic StopWorking with Administrator Configuration Screens1/50 VDC-HD3300/HD300P VDC-HD3100/HD3100PWorking with Administrator Configuration Screens 2/50 DDNS, select on Working with Administrator Configuration Screens 3/50IP ADDRESS, select Dhcp Working with Administrator Configuration Screens 4/50 Working with Administrator Configuration Screens 5/50 Http PORT, type your Http port numberWorking with Administrator Configuration Screens 6/50 Clock DISPLAY, select the clock display style Working with Administrator Configuration Screens 7/50TITLE, type the desired camera title and click SET Working with Administrator Configuration Screens 8/50 Working with Administrator Configuration Screens 9/50 Working with Administrator Configuration Screens 10/50 Working with Administrator Configuration Screens 11/50 Anonymous User LOG IN, select on and click SETConfigure the image quality Picture Quality Working with Administrator Configuration Screens 12/50Configure the resolution Resolution Working with Administrator Configuration Screens 13/50 When your selection in Priority is Quality Picture QualityWhen your selection in Priority is Bitrate Bitrate Frame RATE, select the frame rate of the streamWorking with Administrator Configuration Screens 14/50 Working with Administrator Configuration Screens 15/50 Configuration Summary for Each Sub Menu ItemWorking with Administrator Configuration Screens 16/50 Configuring Monitoring ConditionsSwitching between Monitoring Conditions Sense UP, select the electronic sensitivity boosting powerWorking with Administrator Configuration Screens 17/50 MASKING, select on and click SETWhite BALANCE, select AWC Working with Administrator Configuration Screens 18/50Click SET and then Back Working with Administrator Configuration Screens 19/50 Resize the center metering area Working with Administrator Configuration Screens 20/50BLC, select Center and click SET BLC, select Masking and click SET Working with Administrator Configuration Screens 21/50Click SET and then Back Working with Administrator Configuration Screens 22/50 Working with Administrator Configuration Screens 23/50 Working with Administrator Configuration Screens 24/50 DAY/NIGHT, select Auto Working with Administrator Configuration Screens 25/50Manually Configuring Mode-Switching Luminance Level ADJ Fixing Camera to Black-and-White Video Mode Working with Administrator Configuration Screens 26/50Fixing Camera to Color Video Mode GAMMA, select the gamma correction level and click SET Working with Administrator Configuration Screens 27/50Vivid Color EFFECT, select on and click SET Select the Manual check box Working with Administrator Configuration Screens 28/50DNR, select on and click SET Working with Administrator Configuration Screens 29/50 MIRROR, select the desired mirror mode and click SETClick ONE Push to focus on the subject Click Privacy Mask in the sub menuCOLOR, select the color of the mask patterns Working with Administrator Configuration Screens 30/50Select the Setting Items check box Working with Administrator Configuration Screens 31/50 Working with Administrator Configuration Screens 32/50 Working with Administrator Configuration Screens 33/50 Checking how the motion sensor works Working with Administrator Configuration Screens 34/50SENSITIVITY, select the detection sensitivity Working with Administrator Configuration Screens 35/50 Working with Administrator Configuration Screens 36/50 Working with Administrator Configuration Screens 37/50 AlarmWorking with Administrator Configuration Screens 38/50 Alarm OUT1, select RemoteWorking with Administrator Configuration Screens 39/50 Configure your e-mail serverWorking with Administrator Configuration Screens 40/50 AUTHENTICATION, select the authentication methodMail ADDRESS, type the recipient e-mail addresses To send a test e-mail, click TestWorking with Administrator Configuration Screens 41/50 TRIGGER, select the e-mail transmission conditionsIf you selected Network Failure If you selected IntervalTEXT, type the message text and click SET Working with Administrator Configuration Screens 42/50SUBJECT, type the subject title of the e-mail Working with Administrator Configuration Screens 43/50 To use the passive FTP mode, in FTP PASSIVE, select USEWorking with Administrator Configuration Screens 44/50 To use a temporary file, set Temporary File to USEWorking with Administrator Configuration Screens 45/50 If you selected Alarm IN1/2, MOTION, or Alarm OUT1/2Working with Administrator Configuration Screens 46/50 Working with Administrator Configuration Screens 47/50 Click SET Working with Administrator Configuration Screens 48/50Select the firmware updater file Working with Administrator Configuration Screens 49/50 Working with Administrator Configuration Screens 50/50 Access LOGA1/10 Cannot access the camera 2/103/10 Camera has been suddenly disconnected4/10 Buttons on the control panel/tool panel do not respond5/10 Cannot set Shutter to Short or Long6/10 Cannot display Live video7/10 Video image is distorted and cannot be displayed correctly8/10 Live video image is noisy9/10 E-mail transmission function does not workUpgrade has been terminated 10/10Copyright Notice/How to Use This Manual1/8 Copyright Notice/How to Use This Manual 2/8 Copyright Notice/How to Use This Manual 3/8 Copyright Notice/How to Use This Manual 4/8 Main window Index windowTitle window Previous/Next End3 ... a B C 123Copyright Notice/How to Use This Manual 8/8
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