NEC How to Use Intercom on Phones for Effective Communication

Intercom Calls To And From Co-Workers

To answer an Intercom call from a co-worker:

1.Do one of the following:

–If you hear a beep, speak toward your terminal or lift handset for privacy.

–If you hear Intercom ringing, press SPK or lift the handset.

To dial a co-worker over the Intercom:

1.Press CALL1.

2.Dial your co-worker’s extension number.

–If you hear intercom ringing, wait for your co-worker to answer.

–If you hear two beeps, your call has voice-announced. Go ahead and speak.

–If you hear a single beep, your call has voice-announced but your co-worker has their handsfree microphone muted (turned off).

3.(Optional) To make a voice-announced Intercom call ring, Dial 1.

To call a co-worker using a Hotline Function Key:

1.(Optional: Lift handset) Press the Hotline Key.

–The Hotline Key is off when your co-worker is idle, on if busy, and flashing if in Do Not Disturb.

–See the Terminal Feature Handbook for more Function Key types you can set up.

If the co-worker you call is busy:

1.For Camp-On, dial 2 and wait on the line for them to become free.

OR

1.For Callback, dial 2 and hang up.

2.Wait for the system to call you back, then answer to have your call automatically go through.

–To cancel Callback, press CALL1 + Dial 870 + Hang up.

To Page a co-worker:

1.Press CALL1.

2.Dial *1 + 0 for All Call Page, or *1 + 1 through 8 for page groups.

To leave a message for a co-worker:

1.Call your co-worker on the Intercom + Press your Programmed Voice Mail Function Key or Dial 8.

To call your own mailbox:

1. Press your Programmed Voice Mail Function Key OR press CALL1 + Dial *8. 9

Answering and Placing Calls