NEC UX5000 manual Using a DSS Console, Special Features For Attendants

Using A DSS Console

For more call handling power and flexibility, the DSS Console provides 60 additional Function Keys (and it’s possible to access a second page of keys providing up to 114 possible function keys) and the DLS provides 16. (For more on setting up Function Keys, see the Terminal Feature Handbook.)

Special Features For Attendants

If you are an attendant (normally extension 301), you have the following unique features:

Attendant Call Queuing

If also enabled as an operator, calls can wait in queue on a CALL key. This means you are never busy for calls - they “stack up” under this key instead. Attendant Call Queuing is a permanent, non-programmable system feature.

Barge In

You can break into a co-worker’s active call.

Direct Line Access and Forced Line Disconnect

Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.

Line Queuing / Line Callback

Dial a code to wait for a busy outside line to become free.

Night Service / Night Ring

Put the system in the night mode (for after-hours answering). This requires a Night Mode Function Key.

Removing Lines and Extensions from Service
Remove problem lines from service – and return them to service once corrected.
(See the Terminal Feature Handbook for more on these features.)	15