Frequently Asked Questions

PC USB Hi-Speed FAQ

Q1: What is USB Hi-Speed?

USB Hi-Speed is the next evolution in USB technology. It features transfer speed of up to 480Mbits/sec, a dramatic increase of 40 times over the speed of USB 1.1. It allows for creation of a newer class of high speed peripherals. USB 2.0 Hi-Speed preserves the USB 1.1 ease of use, plug and play, driver auto installation and power management features. USB Hi-Speed is fully forward and backward compatible with USB 1.1 allowing the use of USB 1.1 devices and cables with USB 2.0 host controller.

Q2: Why do I get less drive capacity than reported on the package?

Your drive’s reported capacity in Windows will always be less than the capacity mentioned on the package. The accepted drive industry standard reporting capacity uses 1000 bytes per 1K, i.e. 10GB = 10,000,000,000 bytes. However, Windows uses 1024 bytes per 1K, i.e. 10,000,000,000 bytes = 9.5GB. So, Windows will always report the capacity in GB to be less than the drive rated capacity. Also, some capacity is used up for Windows overhead.

Q3: Can I plug in USB Hi-Speed Drive into USB 1.1 ports?

Yes. However, it will only run at the speed of USB 1.1.

Q4: Can I use USB Hi-Speed Device at the same time with USB 1.1 devices? Yes. USB Hi-Speed devices can coexist with USB 1.1 devices.

Q5: Can I use this device with Windows 95 or Windows NT?

No. This device requires Windows 98SE, Windows ME, Windows 2000, and Windows XP. All previous versions of Windows do not provide adequate level of support for USB. Microsoft has no plan to revise the USB driver support in older Windows platforms. Please upgrade your version of Windows.

Q6: The device cannot be detected or is disabled (have yellow exclamation point next to the device name under the USB section in the Device Manager). What can I do?

Please make sure you are logged in as the Administrator or a user with Administrator privileges in Windows 2000 and XP Professional in order to install new hardware and driver. Unplug the USB cable from your drive. Then plug in the USB cable into the system. If you still see the yellow exclamation mark, first click on the device with the yellow exclamation point next to it to select it. In Windows 98SE, please click on Remove, and then click on Refresh to reload the driver for the device. In Windows ME, 2000 and XP, select the Action Menu at the top and choose Uninstall. Then click on Action Menu and choose Scan for hardware changes to reload driver. Also please try upgrading your USB 2.0 PCI card or CARDBUS driver.

Q7: Should I update my driver?

Yes, it is a good idea to always keep your drivers up to date. It is a good idea to check Microsoft’s Windows Update website at http://windowsupdate.microsoft.com for update to USB driver.

Q8: Why does Windows keep asking for driver when I plug the drive into a different USB slot or when I plug it through USB HUB?

Windows keeps track of your hardware device IDs and capabilities in the registry. Every time you change device or slot, Windows goes through the installation step again. Please go back to look at the installation instructions.

Q9: After following all the troubleshooting tips, the device still does not work. What can I do? Please check with your computer or motherboard manufacturer for any USB driver fix. Certain USB chipsets have known compatibility issues; please check with them for update. Also, please go to Windows Update to check for any update to the Microsoft USB driver. You might also want to update

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KFD-2G, KFD-4G, KFD-1G, KFD-8G, KFD-512 specifications

Kanguru Solutions has established itself as a reputable manufacturer of secure and high-performance storage devices, particularly in the realm of USB flash drives. Among its notable products are the Kanguru KFD-512, KFD-8G, KFD-1G, KFD-4G, and KFD-2G, each designed to cater to varying storage needs while ensuring data security and durability.

The Kanguru KFD-512 features a compact design and offers 512 MB of storage capacity, making it an ideal option for users who require basic file transfer capabilities. Its plug-and-play functionality ensures that users can easily access files without the need for additional software. The KFD-512 is built with durability in mind, featuring a sturdy casing that protects the drive against everyday wear and tear.

The KFD-1G model provides 1 GB of storage while maintaining the same level of performance and build quality as the KFD-512. It is particularly suited for small businesses and professionals who need to store and transport essential documents without compromising on reliability. The KFD-1G also supports data encryption, ensuring that sensitive information remains secure and only accessible to authorized users.

For those requiring more storage, the KFD-2G and KFD-4G options offer 2 GB and 4 GB of capacity, respectively. Both models retain the key features of their smaller counterparts, such as plug-and-play functionality and rugged design. The KFD-2G is excellent for users who need additional space for presentations, images, or multimedia files, while the KFD-4G is ideal for users who frequently handle larger files and require a dependable storage solution.

The KFD-8G model stands out with an impressive 8 GB capacity, making it suitable for more demanding applications. This flash drive can accommodate larger software programs and extensive multimedia libraries, appealing to professionals in creative fields such as graphic design and video editing. Like the other drives in the lineup, the KFD-8G utilizes advanced technologies to ensure data integrity and security.

All Kanguru KFD models feature USB 2.0 connectivity, ensuring compatibility with a wide range of devices. Their lightweight design and portable size make them easy to carry, providing users with a reliable means to transport data anytime, anywhere. With their emphasis on data security, durability, and performance, Kanguru Solutions' KFD series meets the needs of various users, from students to professionals, looking for reliable flash storage solutions.