Chapter 5. Troubleshooting
Frequently asked questions
This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Setup Poster that comes with your computer.
•Question: What safety precautions should I follow when using my computer?
Solution: See “Important safety information” in the Safety and Warranty Guide that comes with your computer.
•Question: How can I prevent problems with my computer?
Solution: See “Use and care Information” in the Safety and Warranty Guide that comes with your computer.
•Question: What are the main hardware features of my new computer?
Solution: More information can be found in Chapter 1 and 2.
•Question: Where can I find the detailed specifications for my computer?
Solution: Go to http://consumersupport.lenovo.com.
•Question: Where can I find the instructions to upgrade a device or to replace one device?
Solution: See Appendix A “CRU instructions” on page 29.
•Question: Where are the recovery discs?
Solution: Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see Chapter 4 “Lenovo OneKey Rescue system” on page 21.
•Question: How can I contact the customer support center?
Solution: See “Getting help and service” in the Safety and Warranty Guide that comes with your computer.
•Question: Where can I find warranty information?
Solution: For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Lenovo limited warranty” in the Safety and Warranty Guide that comes with your computer.
•Question: How can I install the device drivers?
Solution: A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is preinstalled with an operating system, Lenovo provides all device drivers that you need on the hard disk drive.
•Question: What can I do if the backup process fails?
Solution: If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:
1.Close other applications, then restart the backup process.
2.Check if the destination media is damaged, try to select another path and then try again.
•Question: When do I need to restore the system to the factory status?
Solution: You can use this feature when your system fails or you need to
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