Troubleshooting
If you do not find your problem here, see Chapter 2. The following section only describes problems that might negate the need to refer to the more comprehensive information in Chapter 2.
Display problems
Problem | Solution |
|
|
When I turn on the computer, nothing appears on the | • If the screen is blank, make sure that: |
screen. | – The battery is installed correctly. |
| |
| – The ac power adapter is connected to the computer |
| and the power cord is plugged into a working |
| electrical outlet. |
| – The computer power is on. (Press the power button |
| again for confirmation.) |
| – The memory is installed correctly. |
| • If these items are properly set, and the screen remains |
| blank, have the computer serviced. |
|
|
When I turn on the computer, only a white cursor appears | Restore |
on a blank screen. | the entire contents of your hard disk drive to the original |
| factory contents using the OneKey Recovery system. |
| If you still see only the cursor on the screen, have the |
| computer serviced. |
|
|
My screen goes blank while the computer is on. | • Your screen saver or power management may be |
| enabled. Do one of the following to exit from the screen |
| saver or to resume from sleep or hibernation mode: |
| – Touch the touchpad. |
| – Press any key on the keyboard. |
| – Press the power button. |
| • Press Fn+F2 to confirm whether the LCD screen has |
| been turned off. |
|
|
A password problem
Problem | Solution |
|
|
I forgot my password. | • If you forget your user password, you must take |
| your computer to a Lenovo authorized servicer or |
| a marketing representative to have the password |
| changed. |
| • If you forget your hard disk drive password, a Lenovo |
| authorized servicer cannot reset your password or |
| recover data from the hard disk drive. You must take |
| your computer to a Lenovo authorized servicer or a |
| marketing representative to have the hard disk drive |
| replaced. Proof of purchase is required, and a fee will |
| be charged for parts and service. |
| • If you forget your supervisor password, a Lenovo |
| authorized servicer cannot reset your password. You |
| must take your computer to a Lenovo authorized |
| servicer or a marketing representative to have the |
| system board replaced. Proof of purchase is required, |
| and a fee will be charged for parts and service. |
|
|
24User Guide
