Xerox WorkCentre C226 manual Troubleshooting, Problem Check Solution or cause

General Information

Troubleshooting

Check the following troubleshooting list before requesting service as many problems can be fixed by the user. If you are unable to solve the problem by checking the list, turn off the power switch, unplug the power cord.

Problems related to general use of the machine are described below. For problems related to the copy function, see page 2-83.For fax, printer, and network scanner problems, see the manuals for those functions. For peripheral device problems, see the explanation of the device.

If the message "CALL FOR SERVICE. CODE:**-**" appears in the touch panel, turn off the power switch, wait about 10 seconds, and then turn the power switch back on. If the message still appears after turning the switch off and on several times, it is likely that a failure has occurred and maintenance would be required. In this event, stop using the machine, unplug the power cord, and contact your Xerox dealer.

Note: Letters and numbers appear in "**-**" above. When you contact your

Xerox dealer, please tell your dealer what letters and numbers appear.

Problem	Check	Solution or cause
	Printer plugged in?	Plug the printer into a grounded outlet.
	Power switch on?	Turn on the power switch.
	READY indicator off?	The printer is warming up. (Warm-up time
		is approximately 99 seconds.) Wait until
		the READY indicator lights up.
	Message indicating need to load paper	Load paper. (page 1-21)
	displayed?
The machine does	Message indicating need to replace the	Replace the toner cartridge.(page 1-42)
	toner cartridge displayed?
not operate.
	Message indicating a paper misfeed dis-	Remove misfed paper. (page 1-46)
	played?
	A message appears saying that the	Turn off the power switch, wait about 10
	power must be turned off and then turned	seconds, and then turn on the switch
	on.	again. If the same message appears after
		turning the power switch off and on sev-
		eral times, it is possible that the machine
		needs service. In this event, contact your
		dealer.
Copying/printing is	A message appears saying that this type	Two-sided printing is not possible on spe-
	of paper cannot be used for two-sided	cial paper. Use paper that can be used for
not possible.
	copying.	automatic two-sided printing. (page 1-33)
Incorrect Bypass	Incorrect display of paper sizes A3W, A3,	When loading sizes A3W, A3, B4, A4R,
Tray paper size.	B4, A4R, 12" x 18", 11" x 17", 8-1/2" x	12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x
	14",	13", or 8-1/2" x 11"R, be sure to open the
	8-1/2" x 13", or 8-1/2" x 11"R only.	tray extension.

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