Network Scanner Operation

Solution: Place the original in the correct orientation. (Refer to page 2-4.)

The received image data cannot be opened.

Cause:

The viewer program used by the recipient does not support the format of the received image

 

data.

Solution: Try selecting a different file type (TIFF, JPEG, or PDF) and/or a different compression format (NONE, MEDIUM (G3), or HIGH (G4)) when sending the image data. (Refer to page 4-38.)

The recipient does not receive transmitted data.

Cause:

An incorrect destination was selected.

 

Otherwise, there is a mistake in the information stored for the destination (e-mail address or FTP

 

server information).

Solution:

Select the correct destination and make sure the correct information is stored for the destination.

 

(Refer to page 4-10.)

 

If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered

 

Message" may be sent to the designated administrator's e-mail address. This information may

 

help you determine the cause of the problem.

The recipient does not receive data sent by e-mail (Scan to E-mail).

Cause:

A limit has been set in the "Maximum size of e-mail attachments" of the key operator program for

 

the maximum size of an image file that can be sent using Scan to E-mail (the initial setting is 2

 

MB).

Solution:

The limit can be set from 1 MB to 10 MB in the key operator program. Consult your key operator

 

and select a suitable limit.

Cause:

The amount of data that can be sent in one e-mail transmission is sometimes limited by the

 

administrator of the mail server. Even if the amount of data sent is within the limit setting

 

explained above, if it exceeds the limit set by the administrator of the mail server, the data will not

 

be delivered to the recipient.

Solution: Decrease the amount of data sent in the e-mail transmission (reduce the number of pages scanned). (Ask your mail server administrator what the data limit is for one e-mail transmission.) (Refer to page 4-62.)

Transmission takes a long time.

Cause:

When there is a large amount of image information, the data file is also large and transmission

 

takes a long time.

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Xerox WorkCentre C226 manual Received image data cannot be opened, Recipient does not receive transmitted data
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