Xerox WorkCentre C226 Image cannot be scanned, Moiré stripe pattern appears on the scanned image

Printing Programmed Information

Troubleshooting

If a problem or question arises, try to solve the situation using the following information before contacting your authorised Xerox dealer.

The image cannot be scanned.

Cause: The original is loaded upside down.

Solution: If you are using the document glass, the original must be placed face down. If you are using the DADF, the original must be inserted face up.

A moiré (stripe pattern) appears on the scanned image.

Cause: A slight amount of moiré sometimes appears when printed originals are scanned.

Solution: The screen that appears when the [EXPOSURE] key is touched includes a [MOIRÉ REDUC- TION] checkbox. Selecting this checkbox can reduce the occurrence of moiré. (page 4-36)If you are using the document glass, also try shifting the position and/or angle of the original on the document glass.

The scanned image is fuzzy or has smudges.

Cause: The document glass or the underside of the document cover is dirty.

Solution: To clean the document glass and the underside of the document cover, see page 2-81.

The scanned image is clipped.

Cause: The set original scanning size is smaller than the actual original size.

Solution: Set the actual original size. (page 4-34)

If you have intentionally set a smaller size than the actual original size, place the original taking into account the guides for the set original size. For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x 8-1/2") setting, align the original using the scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.

The scanned image is upside down or on its side.

Cause: The original was not placed in the correct orientation.

Solution: Place the original in the correct orientation. (Refer to page 2-7.)

You wish to rotate the scanned image 90°.

Cause: The orientation of the placed document cannot be changed.

Solution: Use the "ROTATE THE IMAGE 90 DEGREES" checkbox. (page 4-34)

The scanned image range is on the opposite side of the selected image range.

Cause: The original was placed with the left and right sides reversed.

Xerox WorkCentre C226 User Guide 4-57