Xerox WorkCentre C226 manual Troubleshooting, Problem Check Solution or cause

Description of Setting Programs

Troubleshooting

This section provides solutions to problems you may encounter when using the machine. Be sure to read this section whenever you encounter a problem.

The following problems may not be due to a machine failure, so please check again before calling for service. In the event that service is required, turn off the main switch, unplug the power plug from the outlet. Problems related to the printer function are described in this section. For troubleshooting related to general machine use, the copier function or the network scanner function, please read "Troubleshooting" in the corresponding manuals.

Problem	Check	Solution or cause
Printer is on but	Is the interface cable correctly con-	Make sure the USB or parallel cable is cor-
data is not	nected?	rectly connected to the machine and your
received.		computer.
	Has the printer driver been installed	Install the appropriate printer driver. (See
	correctly?	the “Printer Installation” section in the Work-
		Centre C226 System Administration Guide.)
	Is the printer driver correctly selected?	Make sure that this printer is selected in the
	/ Has it been configured in the network	software application software or use an
	(when using as a network printer)?	appropriate utility to check that the printer is
		registered on the network.
Data is received	Has the specified size and type of	Load paper, select another paper size or
but not printed.	paper been loaded?	cancel printing.
Printer cannot be	Has the printer driver been installed	Install the appropriate printer driver. (See
selected from com-	correctly?	the “Printer Installation” section in the Work-
puter.		Centre C226 System Administration Guide.)
The orientation of	Are the print orientation settings in the	Correct the orientation in the printer driver.
the image is incor-	printer driver correct?
rect on the print.
The edges of the	There are margins around the edges	Change the print area or reduce the image
printed image are	of the paper where printing is not pos-	size.
missing.	sible. Does the image overlap those
	margins?
Printer prints in	Has reverse page order been selected	Cancel the reverse order printing in the
reverse order.	in the software application?	application software.
Printer stops in the	Has the tray full sensor activated and	Remove the paper from the exit tray.
middle of a print	stopped printing because too many
job.	pages are in the exit tray?
	Is the tray out of paper?	Load paper. (See page 1-21.)

Xerox WorkCentre C226 User Guide 3-61