9 Frequently asked questions
In this chapter you will find the most frequently asked questions and answers about your phone.
Set up
No dial tone
•Check the phone and power connections.
•The handset may be out of range. Move closer to the base station.
•The battery capacity may be low. Charge battery.
“Range/Signal” icon is flashing
•Move closer to the base station.
•If the handset displays UNREGISTERED, register the handset, see page 14.
The handset does not switch on
•Charge the battery: Put the handset on base/ charger. The battery icon is animated while charging. After a few moments the phone will switch on.
The handset does not charge
•Check base/charger connections.
•The battery may be defective. Purchase new battery from your dealer.
•Check that the batteries are inserted correctly.
•Make sure the handset is placed properly on the base/charger. The battery icon is animating while charging.
Communication is lost during a call
•Charge the battery.
•Move closer to the base station.
Sound
Handset does not ring
•Check that the handset melody volume is turned on. See page 14.
•Too many phones may be sharing the same phone line. Disconnect some of the phones.
No parking tone from the handset
•Check the power connections of the base/ charger.
•The handset may not be placed properly. Try again.
•Charging contacts may be dirty. Clean contacts with a damp cloth.
Product behaviour
Bad audio quality (crackles, echo, etc.) during a call
•The handset may be nearly out of range. Move closer.
•The phone may be interfered by nearby electrical appliance. Move the base unit to a different location.
•The phone may be at a location with thick walls. Move the base unit to a different location.
Caller ID does not display
•Caller ID service may not be activated. Check with your service provider.
•The caller's information may be withheld or is unavailable.
•Let the phone ring at least once before answering it.
Second call service does not work
•Second call service may not be activated. The second call service may not be available from your telephone operator, check availability of the service with your telephone service provider.
•Check that the flash selection is correct. See page 16.
Tip
If the above solutions do not help, remove the power from both the base station and the handset. Wait for 15 minutes and try again.
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