Samsung HMX-Q10BP, HMX-Q130BP, HMX-Q100UP, HMX-Q11BP Symptoms and Solutions, Power, Display

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Troubleshooting

SYMPTOMS AND SOLUTIONS

If these instructions do not solve your problem, contact your nearest Samsung authorised service centre.

Power

Symptom

Explanation/Solution

 

The battery may not be installed in your camcorder. Insert the battery into the camcorder.

The camcorder does not turn on.

The inserted battery may be discharged.

Charge the battery or replace it with a charged one.

 

 

If you use the AC power adaptor, make sure it is properly connected to a wall outlet.

 

 

 

Is “Auto Power Off” set to “5 Min”? If no button is pressed for about 5 minutes, the

The power turns off automatically.

camcorder is automatically turned off (“Auto Power Off”). To disable this option, change

the setting of “Auto Power Off” to “Off”. ¬page 75

 

 

The battery is almost exhausted. Charge the battery or replace it with a charged one.

 

 

Power cannot be turned off.

Remove the battery or unplug the AC power adaptor, and connect the power supply to

the camcorder again before turning it on.

 

 

 

 

The temperature is too low.

The battery discharges quickly.

The battery is not fully charged. Charge the battery again.

The battery has reached the end of its lifespan and cannot be recharged. Use another

 

 

battery.

 

 

Display

 

Symptom

Explanation/Solution

 

The TV screen or LCD display has distorted

This can occur when recording or viewing a 16:9 ratio image on a 4:3 ratio TV, or vice

 

images or has stripes at the top/bottom or

 

versa. For more details, see the display specification. ¬page 82

 

on the left/right.

 

 

 

Unknown image appears on the LCD screen.

The camcorder is in Demo mode. If you do not want to see Demo images, change the

 

setting “Demo” to “OFF”. ¬page 79

 

 

 

 

 

98

Unknown indicator appears on the screen.

A warning indicator or message appears on the screen. ¬pages 93~97

 

 

Image 98
Contents High Definition Digital Camcorder Important Information on USE Safety WarningsPrecautions Before using this camcorder Safety information Unplug from the power supplySafety information Safety information Safety information Contents Contents Quick start guide You can record videos in H.264 formatUsing ‘Quick On STBY’ by opening/closing the LCD screen Quick start guidePlay back videos or photos Delete videos or photos Camcorder Getting to know the camcorderWhats Included with Your Front/Left Getting to know the camcorderLocation of Controls Rear/Right/Bottom Video recording mode Identifying the Screen DisplaysPhoto recording mode Left of the LCD screen Right of the LCD screenVideo playback mode Thumbnail view Video playback mode Single viewPhoto playback mode Thumbnail view Photo playback mode Single viewTo eject the battery INSERTING/EJECTING the BatteryTo insert the battery Getting startedGetting started Charging the BatteryUsing the AC power adaptor Using the USB cable To check the charging state Checking the Battery StateBattery level display About the battery Available running time for the batteryUsing an AC power source Continuous Recording without zoomTurning Your Camcorder ON/OFF When using this camcorder for the first timeBasic operation of the camcorder Basic operation of the camcorder Setting the Operation ModesUsing the Touch Screen Switching the information display mode DragCharging the internal rechargeable battery Setting the Time Zone and DATE/TIME for the First TimeInternal rechargeable battery Selecting the OSD Language Supported languagesTo insert a memory card Getting ready to start recordingINSERTING/EJECTING a Memory Card not Supplied To eject a memory cardCompatible memory cards Getting ready to start recordingSelecting a Suitable Memory Card not Supplied Sdhc Secure Digital High Capacity cardsHandling a memory card Recordable number of photos Recordable Time and CapacityRecording time available for video in minutes Using the Grip Belt Switch grip Either handed gripAdjusting the LCD Screen To pause recording Basic recordingRecording Videos Basic recording Recording Photos Recording with Ease for Beginners Smart Auto Align your subject in the frameTo zoom out ZoomingTo zoom Basic playback Changing the Playback ModeUnderstanding how to change the operation modes Find videos in various ways Basic playbackPlaying Videos To adjust the volume during video playback Touch the / tab to increase or decrease audio volumeSkip playback Playback / Pause / StopSearch playback Slow playbackViewing Photos Find photos in various waysViewing a slide show Zooming during photo playbackHandling Menus Using the menu itemsUsing the Home menu Manual menu items Using the menu itemsMenu Items Art Film menu itemsSettings menu items Items Default valueTo set the white balance manually Advanced recordingsWhite Balance Understanding White BalanceBack Light Advanced recordingsEV Exposure Value Understanding EV Exposure ValueSelf Timer Super C.NiteCont. Shot FocusRecording a video with Fade effect Special effects for recordingsFader Special effects for recordings Time Lapse RECExample of Time Lapse Recording Digital Effect OFFEditing videos and photos DeleteEditing videos and photos ProtectDivide   CombineFile Info Photo Resolution Other settingsVideo Resolution Tele Macro Other settingsOIS Duo Digital Zoom ThumbnailVideo Play Option Slide Show OptionLCD Brightness GuidelineDate/Time Display TV DisplayHdmi TV Out Auto LCD OffPC Software USB ConnectTV Connect Guide Anynet+ HDMI-CEC Card Info File NoDate/Time Set Setting the local timeTime Zone Date TypeTime Type Beep SoundAuto Power Off Shutter SoundQuick On Stby Switch Grip Format Default Set LanguageUsing the Demo function DemoUsing a mini Hdmi cable Connecting to a TVConnecting to a High Definition TV with Hdmi What is Anynet+ function?Connecting an Audio/Video cable for the composite output Connecting to a TVConnecting to a Regular TV Viewing on a TV Screen Image appearance depends on the TV screen aspect ratioDubbing videos Dubbing to a VCR or DVD/HDD RecorderPrinting photos Direct Printing with a Pictbridge PrinterPrinting photos To set the date/time imprint for Pictbridge printersMain function Using with a Windows computerWhat YOU can do with a Windows Computer System requirementsConnecting the USB cable Using with a Windows computerUsing the Intelli-studio Programme To disconnect the USB cableAbout the Intelli-studio main window Playing back videos or photos Editing videos or photosSharing the videos/photos online Using AS a Removable Storage Device Viewing the contents of storage mediaPhoto file Structure of folders and files on the storage mediaVideo file H.264 File formatStorage media TroubleshootingBattery Troubleshooting RecordingChange to another card which has enough free Playback Editing videosUSB Display Symptoms and SolutionsPower An afterimage remains on the LCD screen 100 Playback on other devices TV, etc Adjusting the image during recordingPlayback on your camcorder Connecting to a computer 102Overall operations 103Additional information MaintenanceCleaning the camcorder LCD screenUsing Your Camcorder Abroad Additional informationGlossary Specifications 107Contact Samsung World Wide Region Country Contact Centre  Web SitePage RoHS compliant