Samsung SNH-1011ND user manual Troubleshooting

Page 35

Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem as quickly and easily as possible. Please follow the instruction below:

Problem

Action

 

- Move to “Log-in page Forgot your ID/Password?”, and enter the

I forgot my user ID/

registered e-mail address to which we will send you the user ID and/or a

new password.

password.

It can be spammed out depending on the policy of the email server.

 

After logged in, it is advisable to change the temporary password provided.

I failed to connect

- If you encounter a frequent turn off of the wireless Internet LED, this may be

caused by an improper place for the wireless Internet network. Come closer

wirelessly with the

to the AP and try again.

camera.

- If the wireless network is unstable, you can still make connection via the

 

cable network.

 

- Check if the entered serial number matches with the label on the rear of

 

the camera.

After logged in,

- Please re-enter the valid camera password and try again.

- If the problem persists, reset the camera to the factory default and start all

I failed to register the

over again.

camera.

(To reset the camera to the factory default, press and hold the reset button

 

on the rear of the camera. The camera will reboot when the factory reset is

 

completed.)

 

- Check if the front LED on the camera turns on.

The camera is

- If the wireless LAN LED turns off, follow the applicable instructions to make

the wireless LAN connection using WPS.

registered, but is not

- If the problem persists even if the wireless LAN LED turns off, move the

ready for network

camera near the wireless AP and try again.

connection.

- If you use the cable LAN network, the wireless LAN LED should turn off.

 

If the cable LAN is connected, the product will be connected to the server

 

automatically by the AP.

Problem

 

Action

Video will not be

- Event video will be uploaded in confidential mode. Login to the Google

played in event

 

account where you uploaded the video.

alarms.

 

 

 

 

- Move to Setup Alarm & Notification and adjust the sensitivity as

 

 

necessary.

 

- From the Alarm & Notification setup, configure the YouTube notification

The camera video

 

settings. (See page 27 of the manual)

-

YouTube has different service policies according to the country. The policy

is not uploaded to

 

for your country may prohibit uploading to YouTube. Please first check the

YouTube.

 

 

YouTube policy for your country.

 

- According to the YouTube policy, it may limit the uploading size. Check the

 

 

allowable free space of your YouTube account, and if insufficient, delete the

 

 

exiting video clips or increase the upper limit.

 

- Move to Setup Alarm & Notification and adjust the sensitivity as

 

 

necessary.

 

- From the Alarm & Notification setup, configure the Picasa notification

The capture images in

 

settings. (See page 28 of the manual)

-

Picasa has different service policies according to the country. The policy for

the camera will not be

 

your country may prohibit uploading to Picasa. Please first check the Picasa

uploaded to Picasa.

 

 

policy for your country.

 

- According to the Picasa policy, it may limit the uploading size. Check the

 

 

allowable free space of your Picasa account, and if insufficient, delete the

 

 

exiting images or increase the upper limit.

Notification from

- Move to Setup Alarm & Notification and adjust the sensitivity as

 

necessary.

the camera is not

 

- From the Alarm & Notification setup, configure the Twitter notification

transferred to Twitter.

 

settings. (See page 28 of the manual)

 

 

 

- The video from the camera will be affected by the illumination of the

The video from the

 

installation site of the camera. This is why the video from the camera looks

 

lost if the camera is installed in a low illumination environment.

camera is temporarily

 

- The video from the camera can be delayed according to a network delay.

lost.

 

Please check if the camera is installed in a place of proper wireless Internet

 

 

communications.

04

Appendix

35

Image 35
Contents SNH-1011N Samsung SmartcamCopyright Trademark Restriction Disclaimer Samsung SmartCamContents · English FeaturesPlastic anchor Warranty CardWhat’s Included Produces sound transferred from a smart phone Used to pairing the camera with the Wireless Access PointGetting to know your Monitoring system LED status Power SupplyNetwork connection Precautions InstallationAssembling Wall Mounting Using Double-sided adhesive tapeSeparating the wall-mount bracket 10 · English Wall Mounting with Screws Adjusting the AngleTape Desktop mounting12 · English ` Be careful not to get injured while drillingAgain Connecting via network cableInternet Service Router. may take up to 30secNetwork on Connecting via Wi-Fi without WPS featureConneting using Wi-Fi WPS feature 14 · EnglishInstallation & Network Connection 16 · English RegistrationWeb browser requirements Starting SmartCamMonitoring Plug in installationFor Mac Click Continue Installation has completed Click Install18 · English Monitoring Click OK Create Camera Name and Camera password Click Next20 · English Live Video Enter the camera password and click Apply22 · English Monitoring options b c Basic Info Setup24 · English NetworkAP Access Point Wireless Network Description Wireless OnWireless Off Connection From the list of APs Access Point26 · English TimePicasa Notification YouTube Notification28 · English Gmail NotificationTwitter Notification Time period Push alarm NotificationAlarm Schedule Always Always check if an alarm occurs30 · English Event AlarmAccount where you uploaded the video Support My AccountSpecifications SpecificationsSpecifications0432 TroubleshootingLinux OperationalLocal Day & Night34 · English Product AppearanceTroubleshooting 36 · English Sales Network
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SNH-1011ND, SNH-1011N specifications

The Samsung SNH-1011N, also known as the Samsung SmartCam, is a state-of-the-art security camera designed for home and business surveillance. Its compact design is complemented by an array of advanced features, making it an ideal choice for those seeking peace of mind through modern technology.

One of the standout features of the Samsung SmartCam is its high-definition video recording capability. With a resolution of 720p, it delivers crisp and clear video footage, allowing users to see details distinctly. This is further enhanced by the camera's wide-angle lens, which offers a 130-degree field of view, ensuring comprehensive coverage of any room or outdoor area.

The SmartCam also supports night vision, thanks to its infrared capabilities. This means that even in low-light conditions, the camera can capture clear images, providing 24/7 monitoring. The integrated microphone and speaker enable two-way audio communication, allowing users to listen and speak through the camera, making it an excellent tool for interacting with family members or pets remotely.

Connectivity is another significant feature of the SNH-1011N. It employs Wi-Fi technology, enabling users to access live video feeds from their smartphones, tablets, or computers. This flexibility allows for easy monitoring from anywhere, reinforcing the concept of home security in a modern, mobile world. The SmartCam is compatible with both iOS and Android devices, and the associated app provides a user-friendly interface for managing camera settings and viewing video footage.

In terms of storage, the Samsung SmartCam offers both local and cloud options. Users can save recorded videos onto a microSD card, which supports storage capacity for expanded recording needs. The cloud storage option further enhances accessibility, allowing users to retrieve footage remotely, ensuring that important events are not inadvertently lost.

The SmartCam also includes motion detection technology. Users can set up specific alerts that notify them via their connected devices whenever movement is detected, adding an extra layer of security. The user experiences include customizable settings, allowing them to tailor their surveillance needs according to specific requirements.

In summary, the Samsung SNH-1011N SmartCam is an advanced surveillance solution that combines high-definition video, two-way audio, and smart connectivity. Its night vision, motion detection, and storage options make it a versatile choice for anyone looking to enhance their security protocols.