Samsung SNH-1011ND user manual Troubleshooting

Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem as quickly and easily as possible. Please follow the instruction below:

Problem	Action
	- Move to “Log-in page  Forgot your ID/Password?”, and enter the
I forgot my user ID/	registered e-mail address to which we will send you the user ID and/or a
	new password.
password.
	It can be spammed out depending on the policy of the email server.
	After logged in, it is advisable to change the temporary password provided.
I failed to connect	- If you encounter a frequent turn off of the wireless Internet LED, this may be
	caused by an improper place for the wireless Internet network. Come closer
wirelessly with the	to the AP and try again.
camera.	- If the wireless network is unstable, you can still make connection via the
	cable network.
	- Check if the entered serial number matches with the label on the rear of
	the camera.
After logged in,	- Please re-enter the valid camera password and try again.
	- If the problem persists, reset the camera to the factory default and start all
I failed to register the
	over again.
camera.
	(To reset the camera to the factory default, press and hold the reset button
	on the rear of the camera. The camera will reboot when the factory reset is
	completed.)
	- Check if the front LED on the camera turns on.
The camera is	- If the wireless LAN LED turns off, follow the applicable instructions to make
	the wireless LAN connection using WPS.
registered, but is not	- If the problem persists even if the wireless LAN LED turns off, move the
ready for network	camera near the wireless AP and try again.
connection.	- If you use the cable LAN network, the wireless LAN LED should turn off.
	If the cable LAN is connected, the product will be connected to the server
	automatically by the AP.

Problem		Action
Video will not be	- Event video will be uploaded in confidential mode. Login to the Google
played in event
		account where you uploaded the video.
alarms.
	- Move to Setup Alarm & Notification and adjust the sensitivity as
		necessary.
	- From the Alarm & Notification setup, configure the YouTube notification
The camera video		settings. (See page 27 of the manual)
	-	YouTube has different service policies according to the country. The policy
is not uploaded to
		for your country may prohibit uploading to YouTube. Please first check the
YouTube.
		YouTube policy for your country.
	- According to the YouTube policy, it may limit the uploading size. Check the
		allowable free space of your YouTube account, and if insufficient, delete the
		exiting video clips or increase the upper limit.
	- Move to Setup Alarm & Notification and adjust the sensitivity as
		necessary.
	- From the Alarm & Notification setup, configure the Picasa notification
The capture images in		settings. (See page 28 of the manual)
	-	Picasa has different service policies according to the country. The policy for
the camera will not be
		your country may prohibit uploading to Picasa. Please first check the Picasa
uploaded to Picasa.
		policy for your country.
	- According to the Picasa policy, it may limit the uploading size. Check the
		allowable free space of your Picasa account, and if insufficient, delete the
		exiting images or increase the upper limit.
Notification from	- Move to Setup Alarm & Notification and adjust the sensitivity as
		necessary.
the camera is not
	- From the Alarm & Notification setup, configure the Twitter notification
transferred to Twitter.
		settings. (See page 28 of the manual)
	- The video from the camera will be affected by the illumination of the
The video from the		installation site of the camera. This is why the video from the camera looks
		lost if the camera is installed in a low illumination environment.
camera is temporarily
	- The video from the camera can be delayed according to a network delay.
lost.
		Please check if the camera is installed in a place of proper wireless Internet
		communications.

04

Appendix

35