Troubleshooting
Connecting to a computer
Symptom | Explanation/Solution | ||
Your computer does not recognise your | • | Disconnect the | |
product. |
| reconnect product correctly. | |
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| • You need a video codec to play back the file recorded on your product. Install or run the | ||
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Cannot play back a video file properly on a | • Check whether the | ||
• | Disconnect the | ||
PC. | |||
| then reconnect the product properly. | ||
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| • Your computer may not have the necessary performance specifications to play back a | ||
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| video file. Check the recommended computer specifications. | |
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| • Exit the | ||
| • | ||
• Set PC Software to On in the Settings menu. | |||
• | The | ||
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| Computer or Windows Explorer, open the drive that corresponds to your product, find | |
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| • Video playback or sound may stop temporarily depending on your computer. The video | ||
Your computer is not playing back videos, | • | or sound copied to your computer is not affected. | |
images, or sound located on your product | If your product is connected to a computer that does not support | ||
properly. |
| the image or sound may not play back correctly. Images, video, and sound copied from | |
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| the product to your computer are not affected. | |
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| • Check the system requirements to play back a video. | ||
| • Shut down all other applications currently running on the computer. | ||
The playback screen is paused or distorted. | • | If you play back a video on your product when it is connected to a computer, the video | |
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| may not play back smoothly on the computer, depending on the transfer speed. Copy | |
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| the file to your PC, and then play it back. | |
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Appendixes 94