Samsung S500 manual Solving Problems, Viewing Call Information

Using ALS (Alternate Line Service)

Setting Call Diverting Options

You can set up call diverting via the Call diverting menu option (Menu 6.1). This service reroutes incoming calls on the line of your choice to a specified number. For further details, see page 105.

Viewing Call Information

You can view call times and last call cost information for each line. For further details, see page 76 and 77.

Solving Problems

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary service call.

When you switch your phone on, the following messages may appear

No SIM card

Check that the SIM card is correctly installed.

Phone locked Enter password

The Phone lock feature is enabled. You must enter the phone’s password before you can use the phone.

Enter PIN

•You are using your phone for the first time. You must enter the Personal Identification Number supplied with the SIM card.

•The PIN check feature is enabled. Every time the phone is switched on, you must enter the PIN. To disable this feature, use the PIN check menu option (Menu 4.4.1). See page 86.

Enter PUK

The PIN was entered wrongly three times in succession and the phone is now blocked. Enter the PUK supplied by your network operator.

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