Axis Communications AXIS 225FD Emergency Recovery Procedure, Axis Support, Hardware problems

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AXIS 225FD - Troubleshooting 53

Emergency Recovery Procedure

If power to the AXIS 225FD is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of AXIS 225FD> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 225FD> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis225fd.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the AXIS 225FD.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

Symptoms, Possible Causes and Remedial Actions

Hardware problems

Cannot close dome casing

Problems setting the IP address

Check that the safety cord is not twisted or in the way of the camera optics.

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after running the ARP command. Ensure the Ping length is set to 408.

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Contents Axis 225FD About this Document Contents Axis 225FD Key Features Product FeaturesControl button Serial number S/N OverviewPower LED IndicatorsNetwork HeaterAccess From a Browser Accessing the CameraSetting the Focus/Zoom Setting the Root PasswordAccessing the camera from the Internet Live View Axis 225FD Accessing the Camera Motion Jpeg Video StreamsVideo Stream Types MPEG-4 protocols and communication methods How to stream MPEG-4RTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control Other MPEG-4 clients Accessing the setup tools from a browser Setup ToolsImage Appearance Video and Image SettingsImage Settings Video Stream Overlay/Mask SettingsTest Overlay/Mask TypeImage Formats Image Size Upload and use an overlay/maskOverlay image/privacy mask requirements Camera Settings Advanced SettingsMPEG-4 Settings Mjpeg Settings Use custom settings Live View ConfigOwn home Upload Own Web FilesUser-defined Links Example Check Show Custom LinkDefault Viewer Default Video FormatAction Buttons Output ButtonsExternal Video Viewer settingsHtml Examples Sequence Mode Definitions Event ConfigurationEvent Servers How to set up a triggered event Configuring Event TypesTriggered Event Click Add triggered... on the Event TypesScheduled Event Pre-trigger and Post-trigger buffersCamera Tampering SettingsMotion Detection Object Size Port StatusSecurity Users System OptionsSecurity IP Address Filtering ReferralsSecurity Https Security CA servers Authentication processDate & Time Network Basic TCP/IP SettingsIP Address Configuration DNS Configuration Network Advanced TCP/IP SettingsServices Link-Local IPv4 Address NTP ConfigurationHost Name Configuration Network Traffic NAT TraversalNetwork Socks Network QoS Quality of ServiceQoS Settings Network Snmp Network Smtp emailNetwork UPnP Network RTP Multicast/MPEG-4Maintenance LED SettingsSupport Support OverviewLogs & Reports AdvancedUsing the Control Button Resetting to the Factory Default SettingsUnit Connectors Terminal Block Terminal connector block pinoutTerminal connector schematic diagram LED indicators Pin Function Power connections Power Connector Block Schematic Diagram Power Terminal Block and Power Connectors Upgrading the Firmware TroubleshootingChecking the Firmware Symptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureHardware problems Problems setting the IP addressEtc, to a destination outside the local network Your Axis 225FD is accessible locally, but not externallyWeb browser Decode only I frames Video/Image problems generalProblems uploading files Status and Network indicator LEDs are flashing red rapidlyPoor quality snapshot images Browser freezesLens Technical SpecificationsMaintenance Applications Optimizing your system General performance considerationsBandwidth Frame rates Motion Jpeg and MPEG-4Glossary of Terms Axis 225FD Glossary of Terms Http API IndexRtsp