Axis Communications AXIS 225FD Troubleshooting, Checking the Firmware, Upgrading the Firmware

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52AXIS 225FD - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 225FD. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your AXIS 225FD can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the AXIS 225FD, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•Always read the upgrade instructions available with each new release, before updating the firmware.

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Contents Axis 225FD About this Document Contents Axis 225FD Product Features Key FeaturesOverview Control button Serial number S/NLED Indicators PowerNetwork HeaterAccessing the Camera Access From a BrowserAccessing the camera from the Internet Setting the Root PasswordSetting the Focus/Zoom Live View Axis 225FD Accessing the Camera Video Stream Types Video StreamsMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsAxis Media Control Other methods of accessing the video streamRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Setup Tools Accessing the setup tools from a browserImage Settings Video and Image SettingsImage Appearance Overlay/Mask Settings Video StreamTest Overlay/Mask TypeOverlay image/privacy mask requirements Upload and use an overlay/maskImage Formats Image Size Advanced Settings Camera SettingsMPEG-4 Settings Mjpeg Settings Live View Config Use custom settingsUpload Own Web Files Own homeUser-defined Links Example Check Show Custom LinkDefault Video Format Default ViewerAction Buttons Output ButtonsHtml Examples Viewer settingsExternal Video Sequence Mode Event Servers Event ConfigurationDefinitions Configuring Event Types How to set up a triggered eventTriggered Event Click Add triggered... on the Event TypesPre-trigger and Post-trigger buffers Scheduled EventSettings Camera TamperingMotion Detection Port Status Object SizeSystem Options Security UsersSecurity IP Address Filtering ReferralsSecurity Https Security Authentication process CA serversIP Address Configuration Network Basic TCP/IP SettingsDate & Time Services Network Advanced TCP/IP SettingsDNS Configuration Host Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT Traversal Network TrafficQoS Settings Network QoS Quality of ServiceNetwork Socks Network Smtp email Network SnmpNetwork UPnP Network RTP Multicast/MPEG-4LED Settings MaintenanceSupport Support OverviewAdvanced Logs & ReportsResetting to the Factory Default Settings Using the Control ButtonUnit Connectors Terminal connector block pinout Terminal Block LED indicators Terminal connector schematic diagramPower Connector Block Power connectionsPin Function Schematic Diagram Power Terminal Block and Power Connectors Checking the Firmware TroubleshootingUpgrading the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsHardware problems Problems setting the IP addressWeb browser Your Axis 225FD is accessible locally, but not externallyEtc, to a destination outside the local network Video/Image problems general Decode only I framesStatus and Network indicator LEDs are flashing red rapidly Problems uploading filesPoor quality snapshot images Browser freezesTechnical Specifications LensMaintenance Applications General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthGlossary of Terms Axis 225FD Glossary of Terms Index Http APIRtsp