Airlink SkyIPCam310 user manual Ping Your IP Address, Troubleshooting

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Therefore, it is necessary to open port 8481 of the network for remote users to access the camera.

7.2 PING Your IP Address

The PING (Packet Internet Groper) command can determine whether a specific IP address is accessible by sending a packet to the specific address and waiting for a reply. It can also provide a very useful tool to confirm if the IP address conflicts with the camera over the network.

Follow the step-by-step procedure below to utilize the PING command. However, you must disconnect the camera from the network first.

Start a DOS window.

Type ping x.x.x.x, where x.x.x.x is the IP address of the camera.

The succeeding replies as illustrated below will provide useful explanation to the cause of the problem with the SkyIPCam310 IP address.

7.3 Troubleshooting

Q:I cannot access the SkyIPCam310 from a web browser.

A1: The possible cause might be the IP Address for the SkyIPCam310 is already being used by another device. To correct the possible problem, you need to first disconnect the SkyIPCam310 from the network. Then run the PING utility (follow the instructions in Appendix B - PING Your IP Address).

A2: Another possible reason is the IP Address is located on a different subnet. To fix the problem, run the PING utility (follow the instructions in Appendix B - PING Your IP Address). If the utility returns “no response” or similar, the finding is probably correct, then you should proceed as follows:

In Windows 98 / 2000 / XP / Vista and Windows NT, double check the IP Address of the SkyIPCam310 is within the same subnet as your workstation.

Click “Start”, “Setting”, “Control Panel”, and the “Network” icon. Select TCP/IP from the “Network” dialog box and from the “TCP/IP Properties” dialog box click “Specify an IP address”. If the camera0 is situated on a different subnet than your workstation, you will not be able to set the IP address from this workstation. To verify make sure the first 3 sections of the IP address of the camera corresponds to the first 3 sections of the workstation. Therefore the IP address of the SkyIPCam310 must be set from a workstation on the same subnet.

A3: Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by connecting a local computer to the unit, utilizing a standard Crossover (hub to hub) Cable. If the problem is not solved the camera might be faulty.

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Contents User’s Manual Table of Contents About This Guide Features and Benefits IntroductionBroad Range of Applications Unpacking the PackageRemote Utility System Requirements Physical DescriptionNetwork Cable Connector Reset ButtonO Connector DC Power ConnectorTop/Bottom Panel Screw HoleHardware Installation Connecting the Ethernet cableAttaching the Power Supply Attaching the Camera to the StandSetting up the Camera Installing the Setup WizardPage Using the Setup Wizard Page Page Viewing Images Page Page Security Application of the SkyIPCam310 Home Applications Diagram Soho Applications DiagramUsing the Camera Web Configuration UtilitySystem Administration SystemCamera Name LocationDate & Time Video/AudioVideo Resolution EnvironmentLight Frequency Compression RateNetwork IP Assignment DNS IP AddressDynamic DNS Http portDelete User AdministratorAdd User Enable Trigger Email Trigger OutputFTP Server Access ControlUpload Operation RS485Port setting Information ModelFirmware Version MAC AddressView Image ActiveX Mode RebootFactory Reset Update FirmwarePage View Image Java Mode Page Installation IPView ProPage Click Finish to complete the installation Item Feature Getting StartedRecord, or Motion Record Using IPView Pro Adding a CameraRemoving a Camera Viewing a Camera Recording VideoConfiguring the System Playing Recorded VideoCamera Configuration Motion Configuration-1Motion Configuration-2 Detect RegionTools Mailing Configuration Proxy ServerRecording Configuration Schedule-Recording Configuration Others Log List AccountAbout Frequently Asked Questions SkyIPCam310 FeaturesSkyIPCam310 Installation AppendixTroubleshooting Ping Your IP AddressPage Adjust SkyIPCam310 Focus Connector Pin Assignment I/O Terminal ApplicationPTZ Camera Software Image Video SettingHardware Interface Operating environment Technical Support Mailsupport@airlink101.com