Troubleshooting, There’s no display | Oregon ATC-1000 manual

HC18_manual_1_sep 9/2/05 16:50 Page 15

Troubleshooting

Before contacting an authorized service center at 1-800-853-8883 or sending an email to support@safe-site.net, carry out the following simple checks. They may save you the time of an unnecessary service call.

There’s no display

-Are the batteries installed properly? -Do the batteries need replacing?

After ATC-1000is connected to my PC, it cannot find the new drive

-Make sure each end of the ATC-1000USB cable is properly and firmly connected.

-Make sure your USB port is working properly. Try connecting another USB device into the port. If the other device does not work, the USB port may not be working properly. In this case, contact your system manufacturer or the manufacturer of your USB card.

I can’t capture video footage or images

-Make sure there is space on the internal memory or on the SD card; the display will tell you how much time is left for video or how many photos you have space for.

-Make sure the SD card is not locked if you have inserted the SD card. The letters “Err” will be displayed if the SD card is locked.

Troubleshooting (continued)

The remaining time is not accurate

-The remaining time is not always accurate because it is only an estimate. The remaining time depends not only on the time recorded, but on the color density of video footage. Under conditions with high contrast, such as outdoors, the actual time available will be less than under low-contrast conditions, such as indoors.

I can’t play the video footage on my television

-Make sure each end of the AV cable is properly and firmly connected to ATC-1000and to your television.

-Make sure the ATC-1000is turned on.

Some captured video clips or images cannot be found on the SD card -The video footage or image may be stored on the internal memory. Connect ATC-1000to your PC without an SD card, and it will show the files in the internal memory .

Further Help

We make every effort to ensure the accuracy and appropriateness of the infor- mation provided on our products. However, errors can sometimes occur. We believe it is important for us to stand behind our products and we encourage you to e-mail us at Support@Safe-site.net, or call our Consumer Services Department at 1-800-853-8883 with any problems and/or suggestions that you might have. Our service representatives will be happy to help you.