Frequently Asked Questions

Q:I've correctly installed the software, connected my camera to my PC, but get a flashing busy light or nothing at all. What does this mean?

Step 1 Double-click on My Computer which is located on your desktop. Step 2 Double-click on the Control Panel folder.

Step 3 Double-click on the System icon. This is usually located near the bottom of the window. You will now be at the System Properties window. Step 4 Click on the second tab, Device Manager. Here we are looking for two things. About 5 icons down, you should see an icon labeled "Imaging".

Step 5 Click on the plus (+) sign located to the left of Imaging to open it. Step 6 Further down the list, look for an icon that says"Universal Host Controller" . If you do not find an icon, contact your PC manufacturer, as the USB port will need to be enabled in the BI OS section of your computer. Step 7 With the camera installed, there will be a listing matching the description of the mode of the camera, i.e ., WS30 SLIM Digital Camera and WS30 SLIM Video Camera . If the icons are marked in red or any other color, the driver is not installed properly.

Step 8 Reinstall the driver. Step 9 Restart your computer.

If this is not successful, call our tech support line at, 1 800 661 9500, or email www. Maxellcanada.com. Be sure to include a telephone number in your message so we can contact you.