Vivotek VS3100P manual Frequently asked questions

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B. Frequently asked questions

Q What if I forget my password?

A After the Administrator's password is assigned, every access to the Video Server needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except for restoring factory default. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Video Server after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Video Server and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED is dim, perform the software installation again.

2.If the Video Server is well installed and you are accessing the Video Server for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

AThe plug-in provided by the Video Server is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Video Server. It is maintained by a real-time clock inside and can be automatically synchronized with the time server if the Video Server is connected to the Internet and the function is enabled. Differences of several hours may result from the time zone setting.

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Contents Page Technical@vivotek.com Before You Use This Product Table of Contents Smtp FTP Http Page Package Contents BNC video input Front PanelRear Panel Power adapter Restore buttonCable connection Hardware installationPower on Software installation Add Password to prevent Unauthorized Access Initial Access to the Video ServerCheck Network Settings Authentication How to UseInstalling plug-in Main Screen with Camera View Primary user’s capabilitySnapshot Digital ZoomDigital Output Client settings Url http//Video Server/protocol.html For Best Real-time Video Images Administrator’s capabilityFine-tuning for Best Performance Only Quality Images Will Do Somewhere Between Real-time and Clear ImagesOpening accounts for new users Protect Video Server by passwordsMore flexible options for viewers How to change the subject text of homepageChange homepage layout How to change the background How to change the font colorPage Page Page How to design my own homepage to replace the current one Page Build a multimedia web attraction site Demo on multiple sites mid-scale serviceProduct demo for e-business large-scale service Page Page Image URL Build a security application Send snapshots when motion is detected Page Software revision upgrade Definitions in Configuration System parameters Security settings General Network settingsFTP Streaming Ddns and UPnP settings Video codec parameters Page Motion detection Event operation Application settingsWeekly schedule Sequential operation Homepage layout settings Viewing system parameters Factory defaultViewing system log Reset and restore TroubleshootingFrequently asked questions Page Page Capture update Snapshot of Jpeg image URL commands of the Video ServerRestore factory default settings Query status of the digital inputRestart system System resource URL URLSystem configuration URL General format of command URLNetwork configuration URL Security configuration URLPassword for secondary Smtp server Ddns & UPnP configuration URL PAL Video configuration URLImage quality configuration URL Page Application configuration URL Homepage layout configuration URL System General I/O Technical specificationsLiability Electromagnetic Compatibility EMC
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