Veo Observer manual Frequently Asked Questions, Troubleshooting, and Technical Support

Page 58

Frequently Asked Questions,

Appendix

 

Troubleshooting, and Technical

G

 

 

 

Support

 

 

 

 

 

 

 

 

 

 

Problem or Question

 

 

Resolution or answer

 

 

 

 

 

 

 

What username and password do I use

 

 

 

 

 

the first time I access the camera or after

 

Username = admin, password = password (all lowercase)

 

a factory default reset?

 

 

 

 

 

What do I do if I can’t remember my

 

Restore the factory default settings by pressing and holding down the

 

 

power button for 6 seconds. Note: Any configuration settings you

 

username and password?

 

 

 

have entered will be lost.

 

 

 

 

 

 

 

1.

Check the green Ethernet status LED at the back of the

 

 

 

 

camera. It should be on and will blink when network

 

The IP display continues to blink 000 and

 

 

communication is taking place. If not, check that both ends of

 

 

 

the Ethernet cable connection are secure.

 

doesn’t show an address after 1 minute.

2.

Your network may not be configured for DHCP. Use the

 

 

 

 

Observer Setup Utility to manually configure the camera’s

 

 

 

 

network settings. Refer to Section 5.1 Manually Assigning

 

 

 

 

a Static IP Address.

 

 

 

 

LAN connection to camera:

 

 

 

1.

Confirm that you are using the correct IP address and port

 

 

 

 

number using the Observer Setup Utility.

 

 

2.

Use the Login button in the Observer Setup Utility.

 

 

 

Internet connection to camera:

 

 

 

1.

Try to PING the camera’s IP address or domain name. See

 

 

 

 

Appendix C.2: Using PING for help. Note: You will not be

 

 

 

 

pinging the camera itself but rather the gateway/router

 

The camera welcome page does not

 

 

connecting the camera to the Internet. The gateway may be

 

 

 

configured not to respond to pings on its WAN IP.

 

appear when I try to browse the camera.

 

 

 

2.

Confirm that the camera’s gateway setting matches the LAN

 

 

 

 

 

 

IP of the gateway/router connecting it to the Internet. Refer to

 

 

 

 

Chapter 5: Observer Setup Utility for more help.

 

 

3.

Confirm that the http port used by the camera (default = 80) is

 

 

 

 

forwarded to the camera’s LAN IP address in the

 

 

 

 

gateway/router’s configuration. Refer to Appendix D: Router

 

 

 

 

Configuration for more help.

 

 

 

4.

Confirm that the camera can be browsed on the local

 

 

 

 

network.

 

 

 

 

LAN connection to camera:

 

 

 

1.

Check that the camera is on and that the Ethernet status LED

 

The camera cannot be pinged.

 

 

is on or blinking.

 

 

2.

Cycle the power off and then on and re-check.

 

 

3.

Confirm that the IP address of the camera does not conflict

 

 

 

 

with another device on the network by pinging the address

 

 

 

 

with the camera powered off.

 

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Contents Rev Table of Contents Appendix F Motion Sensor Setup Welcome to the Veo Observer ChapterPackage Contents RequirementsIP Address Display Hardware Description and FeaturesIP Address LCD Connecting the Ethernet cable Camera SetupHardware Setup Connecting the power adapterGetting an IP address Turning the camera onPage Mounting the Camera Wall MountingAccessing the Camera Usernames and PasswordsWeb Browser Access Getting an IP addressPage Help About Camera Configuration Camera InformationUser Accounts Adding a New User AccountFrom Motion DetectionSmtp server address SubjectVideo Properties Reset IntervalMessage PC Software Installation License Agreement Screen Observer Setup Utility Manually Assigning a Static IP AddressCamera Settings Table Open a Camera’s HomeUpdating the Camera’s Firmware Home Observer Studio PC ApplicationCamera Manager View CameraAdd a Camera Logging into a Camera GroupBrightness Control Camera View ControlsDigital Zoom Control Image InfoSettings Recording a Video Multi-Camera ViewingUsing the Gallery Movie Maker Making or Editing a MovieRemove Music Add a New SceneAdd Background Music Select Scene DurationHomepage Designer Designing a Home Click E-mail Movie To a FriendLinking to Another Publishing the webpage to your Internet Service Provider Apply effects to fonts Editing an Image or Animated CharacterAdding Sound Effects to an Animated Character Using Mapi with Microsoft Outlook Configuring your E-mail Program to Send FilesUsing Mapi with Microsoft Outlook Express Using America Online AOL, Hotmail, or Yahoo! MailPage Network Address Translation NAT Accessing Cameras Over the InternetWAN IP Address Word about terminologyDefault Gateway Port ForwardingAccessing Multiple Cameras over the Internet Dynamic Domain Name Service DdnsPage Restoring Factory Default Settings External Microphone To use the external microphone, follow the steps belowUsing Ping Determining your IP Address and Network SettingsNetwork Utilities If there is no response on this address you’ll see Router Configuration Port Forwarding for the Veo ObserverClick on LAN Settings Click on Special ApplicationsVeo Observer as a DMZ Server Select Redirect Request to Virtual DMZ HostClick on Port Forwarding Click on Add Custom Service Click Default DMZ Server Click Advanced SetupLink DI-604 Ethernet Broadband Router Linksys EtherFast Cable/DSL Router BEFSR41 Click Advanced Click on ApplicationsPage Internet Explorer Security Settings Wiring the sensor to the camera Motion Sensor SetupMounting the motion sensor to the camera mounting bracket Wire Color Chart Frequently Asked Questions Troubleshooting, and Technical SupportRefer to .1 WAN IP Address Technical Support Estimating Bandwidth ConsumptionTechnical Specifications Veo Observer Network Camera Technical SpecificationsGlossary Term Explanation Relates to camera howWho the warranty protects WarrantyVeo Statement of Limited Warranty What the warranty does not coverExclusion of damages Limitation of implied warrantiesEffect of local law
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