Vivotek FD6111V, FD6121V manual Frequently Asked Questions

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B. Frequently Asked Questions

Q What if I forget my password?

A After the Administrator's password has been assigned, every access to the Network Camera needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except by restoring the factory default settings. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is off. If the heartbeat LED is dim, perform the software installation again.

2.If the Network Camera is well installed and you are accessing the Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

4.It there is only “A” shown below the image, check the media options in client settings containing video.

Q What is the plug-in for?

A The plug-in provided by the Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with

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Contents Page Technical@vivotek.com Sales@vivotek.com Before You Use This Product Package Contents Table of Contents Smtp FTP Appendix886-2-82455282 886-2-82455532 Hardware Installation Ethernet ConnectionMount the Camera 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Software Installation 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Initial Access to the Network Camera Installing Plug-inCheck Network Settings Add Password to Prevent Unauthorized AccessHow to Use AuthenticationPrimary User’s Capabilities Main Screen with Camera ViewConfiguration Camera viewClient Settings Both886-2-82455282 886-2-82455532 Administrator’s Capabilities Fine-tuning for Best PerformanceFor Best Real-time Video Images Only Quality Images Will DoSomewhere Between Real-time and Clear Images Select for Motion JpegProtect Network Camera by Passwords Opening Accounts for New UsersBuild a Multimedia Web Attraction Site Demo on Multiple Sites Mid-scale ServiceProduct Demo for E-business Large-scale Service More Flexible Options for ViewersIf the web space has FTP service If the web space has no FTP service Image URL Build a Security Application Send Snapshots When Motion is Detected 886-2-82455282 886-2-82455532 Definitions in Configuration System Parameters User Group Administration 886-2-82455282 886-2-82455532 Edit User Network Settings GeneralHttp Streaming886-2-82455282 886-2-82455532 Ddns & UPnP 886-2-82455282 886-2-82455532 Mail & FTP Smtp886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Video Codec Parameters 886-2-82455282 886-2-82455532 Image Settings Contrast, HueCamera Settings Audio 886-2-82455282 886-2-82455532 Motion Detection 886-2-82455282 886-2-82455532 Event Operation Application SetupWeekly Schedule Sequential Operation Naming rule of snapshot file FTP 886-2-82455282 886-2-82455532 Viewing System Parameters Factory DefaultViewing System Log Troubleshooting AppendixFrequently Asked Questions 886-2-82455282 886-2-82455532 886-2-82455282 886-2-82455532 Style convention URL commands of Network CameraOverview Method GET/POST General CGI URL syntax and parametersGet server parameter values Example request IP address and it’s response Set server parameter values NosyncWirelessNetwork Camera With Pan/Tilt/Zoom Available parameters on the serverHhmmss Skip to invoke default serverYyyy/mm/dd Blank 192.168.0.99 255.255.255.0Than 40 characters Mailto2 Text String 120 50035002 384000 For Ntsc only8000 Save Directly save the adjust image Parameters Group CCD Ntsc & Cmos Application page CGI command Script.vssx886-2-82455282 886-2-82455532 Sun Resetdo Drive the digital outputQuery status of the digital input Query status of the digital output Capture single snapshot Account management System logs Privilege=dido&privilege=listenConfiguration file System Information886-2-82455282 886-2-82455532 Technical Specifications System AudioElectromagnetic Compatibility EMC