Vivotek IP3135 manual Frequently asked questions

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B. Frequently asked questions

Q What if I forget my password?

A After the Administrator's password is assigned, every access to the Network Camera needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except for restoring factory default. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED is dim, perform the software installation again.

2.If the Network Camera is well installed and you are accessing the Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

A The plug-in provided by the Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with the time server if the Network Camera is connected to the Internet and the function is enabled.

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Contents Page Technical@vivotek.com Before You Use This Product Table of Contents Page Package Contents Hardware installation Software installationCheck Network Settings Initial Access to the Network CameraAdd Password to prevent Unauthorized Access How to Use AuthenticationInstalling plug-in Primary user’s capability Main Screen with Camera ViewDigital Zoom Client settings SnapshotPage Url http//Network Camera/protocol.html Administrator’s capability Fine-tuning for Best PerformanceOnly Quality Images Will Do Protect Network Camera by passwords Opening accounts for new usersChange homepage layout How to change the font color Page Page Page How to design my own homepage to replace the current one Page Demo on multiple sites mid-scale service Build a multimedia web attraction sitePage Image URL Build a security application Software revision upgrade Definitions in Configuration System parameters Security settings Network settings GeneralFTP Streaming Ddns and UPnP settings Video codec parametersPage Page Motion detection Send out the snapshot while motion detection Application settingsWeekly schedule Sequential operationPage Homepage layout settings Viewing system log Factory defaultViewing system parameters Reset and restore TroubleshootingStatus LED Frequently asked questions Page Page Restore factory default settings URL commands of the Network CameraCapture update Snapshot of Jpeg image Restart systemURL System resource URLGeneral format of command URL System configuration URLSecurity configuration URL Network configuration URLPassword for secondary Smtp server Ddns & UPnP configuration URL Video configuration URL Image quality configuration URL Application configuration URL Homepage layout configuration URLPage Technical specifications NetworkingElectromagnetic Compatibility EMC Liability
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