Kodak Complete Guide to Troubleshooting 6800 Printer Issues

Page 43

Troubleshooting

Clearing a Paper Jam

Method 1

Kodak Photo Printer 6800

Paper

Menu Advance

Power

Ready

Error

Enter Paper

Rewind/Clear

Kodak Photo Printer 6800

Paper

Menu Advance

Power

Ready

Error

Enter Paper

Rewind/Clear

Method 2

If the Paper Jam message is displayed on the operator panel, there are two methods that you can use to try to clear the paper jam.

1.Press Paper Rewind until the Paper Empty message appears.

2.Press Paper Advance to re-load the paper into the printer.

The printer advances the paper, then cuts and discharges about 20 in. (508 mm) of blank paper. This reduces the possibility of fingerprints or other damage to the prints. It does not decrease the 750 4 x 6 in. print capacity of the paper roll (see page A-2).

The operator panel displays the Ready message.

If the Paper Jam message is still displayed on the operator panel:

1.Turn off the printer and open the upper cover.

2.Remove the ribbon from the printer.

CAUTION:

Prevent damage to the printer. Do not pull abruptly on the paper.

3.Slowly and carefully pull the jammed paper out of the printer.

4.Cut off any damaged or printed areas of the paper. NOTE: Do not damage or mark any of the rollers.

6-3

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Contents Kodak Photo Printer 6800 6 Kodak Photo Printer 6805 5 Kodak Photo Printer 6800/68056B8601 Product Overview Internal View with Ribbon Installed Kodak Photo Printer Page Table of Contents Index Package Contents Setting Up the PrinterRecommended Air Flow Clearances Before You BeginRemoving the Packing Material Installing the Print Catcher Installing the Trim TrayLoading the Ribbon Supply spool Bar code Lugs Notches Thumb wheel Connecting the Power Cable Connecting the CablesLoading the Paper Turning On the PrinterCable Operator panel displays the Cover Open message Making a Test Print Online User Guide Page Installing the Printer Driver Installing the Printer Driver SoftwareClick Software Customizing Printer Properties Uninstalling the Printer and Printer DriverCustomizing Printing Preferences Select File Server Properties Page Using the Calibration Utility Installing the Calibration SoftwareCalibrating the Printer Select Easy Cal Begin Browse to C/WINNT/Kodak/Plug-Ins Printing folder Click Select Printer Click Change Setup Following dialog box appears Click OK to close the dialog box Click Print SDKUsbCtrl.dll Uninstalling the Calibration SoftwareResolving Calibration Error Messages SDKColorMatch.dllSoftware is unable to Jam on Understanding the Operator Panel Lights Operating the PrinterMaking Prints Handling and Storing PrintsAccessing the Printer Settings Using Setup Mode to Review Printer SettingsPaper Rewind Performing Routine Maintenance Cleaning the CabinetMaintaining the Printer Cleaning the Thermal Head and Stripper Plate 90˚ Cleaning the Cleaning Rollers Cleaning the Platen RollerMaintaining the Printer Resolving Potential Problems TroubleshootingRibbon. See page 1-8or Resolving Operator Panel Error MessagesMethod Clearing a Paper JamRecovering from a Power Interruption Appendix a Important Printer Information Printer SpecificationsSystem Requirements Paper and Ribbon Printer SuppliesPacking and Transporting the Printer Thermal Printer Cleaning Kit Print CatcherEnergy Star Partner Getting Help Important Safety Information Appendix B Safety Regulatory InformationSafety Labels Safety Radio Frequency Interference Regulatory and Safety ComplianceDisposal Noise EmissionIndex Printer disposal, B-4printer driver Index