Troubleshooting Guide, Altinex Policy | Altinex DA1912SX guide

DISTRIBUTION AMPLIFIERS

TROUBLESHOOTING GUIDE

We have carefully tested and have found no problems in the supplied DA1912SX unit; however, we would like to offer the following suggestions:

∙Please make sure that the input amplitude levels are as follows:

1.Analog signal less than 1.5V.

2.Sync signal less than 0.3V.

∙Please use Altinex supplied external Power Supply/AC Adapter (9V, 500mA) only.

∙Please check the settings of Sync Level, Video Level, and Input Termination Switches.

∙Please make sure that a high quality of cables is used. We recommend Altinex made cables for best results.

∙If the problem shows up after continuous usage at higher voltage, higher temperature, higher humidity, or at other extreme environmental conditions, please correct the problem.

ALTINEX POLICY

11.1 LIMITED WARRANTY

Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges pre-paid within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence, or accident.

11.2 RETURN POLICY

It is very important to Altinex that you receive the products that you have ordered and that this product meets your expectations. In the unlikely event, that an Altinex product needs to be returned please follow the policies below:

Altinex will accept product returns for a period of 30 days from authorized Altinex dealers. Products must be returned in an unopened package.

If a product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an Altinex Sales Representative.

If the product is in your possession for more than 30 days, the restocking fees will apply.

Altinex will not accept any returns on cables or custom products.

If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.

If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before the actual repairs are done.

11.3 CONTACT INFORMATION

Sales Department

Phone: 714-990-2300

Fax: 714-990-3303

Accounting Department

Phone: 714-990-6088

Fax: 714-990-5778

DA1912SX specifications

The Altinex DA1912SX is a versatile and robust audio-visual distribution amplifier, designed to meet the demands of modern AV systems in commercial and residential environments. This device enhances signal integrity and ensures optimal distribution of video signals across multiple outputs, making it an essential component in complex AV setups.

One of the primary features of the DA1912SX is its ability to support a wide range of video formats. It handles both standard and high-definition video signals, including 1080p, and can accommodate various input sources such as HDMI and component video. This flexibility makes it an ideal choice for both traditional and cutting-edge AV installations.

The DA1912SX offers 1 input and 12 outputs, allowing users to effectively distribute a single source signal to multiple display devices. This capability is particularly beneficial in situations like conference rooms, classrooms, and auditoriums where multiple screens may be needed to ensure visibility for a large audience. With its high bandwidth capacity, the DA1912SX minimizes signal degradation and ensures that quality remains consistent across all output channels.

In terms of technical characteristics, the DA1912SX incorporates advanced signal processing technology that boosts weak signals without introducing noise. This is essential for maintaining the integrity of the audio and video output over long cable runs. The unit is designed to support EDID management, allowing for seamless communication between sources and displays, which optimizes the video resolution and minimizes compatibility issues.

Another noteworthy aspect of the Altinex DA1912SX is its user-friendly interface. It features GPIO (General Purpose Input/Output) capabilities for integrating with external control systems, enabling users to automate their AV setups effortlessly. The sleek and compact design of the device allows for easy installation in racks or on tables, demonstrating its adaptability in various environments.

Additionally, the DA1912SX includes comprehensive status indicators and diagnostic features. This ensures that users can quickly troubleshoot any issues that may arise, thus enhancing overall system reliability.

In summary, the Altinex DA1912SX audio-visual distribution amplifier is engineered for high performance and reliability, making it a go-to solution for professionals seeking to deliver superior audio-visual experiences. Its robust features, extensive compatibility, and ease of integration position it as an invaluable tool in any advanced AV system.