Panasonic BM-ET300AE Before Requesting for Repair, Cases of Enrollment/Recognition Failure

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Check item

Remedy

The contact lenses may have not been on the appropriate position.

You may have been wearing colour contact lenses.

If a lens has slipped off the eye's corneal surface, the contact edge may hide the iris images. That may cause invalid recognition. In this case, move the contact lens back to the corneal surface by blinking.

Depending on the lens colour, recognition may be invalid.

Cases of Enrollment/Recognition Failure

You have closed your eyes or not opened your eyes widely during capturing.

You were wearing sunglasses whose lens colour is too deep to be captured

Smudges were sticking on the glasses.

You were not looking at the mirror during capturing.

Your position is too near or too far from the iris camera to be captured.

When you come within approx. 50 cm {1.64 ft.} of the iris camera, the guidance will start. The recognition range between the eyes and mirror is approx. 30 cm to 40 cm {0.98 ft. to 1.32 ft.}.

Before Requesting for Repair

Check to see the following before requesting for repair.

Do not attempt anything other than the described actions herein.

If the trouble cannot be corrected even after checking and trying remedy, contact your dealer.

Problem

Check item

 

• Power may not be supplied to the iris

The live indicator does not light

camera.

up.

• The indicator is set not to light up by the

 

administration software.

Your iris data may not be enrolled in the iris camera.

You may not have passed your card correctly through the card reader (if a card reader is used).

Enrollment/Recognition is invalid.

A smudge may be on the front panel or the panel may be damaged.

Remedy

Refer to system administrators.

Refer to system administrators.

Refer to p. 9.

(If the front panel needs replacement, refer to service personnel.)

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Contents Operating Instructions BM-ET300AE Important Safety Instructions Contents As a recognition camera for iris recognition PrefaceBuilt-in video surveillance camera FeaturesAccess control system can be composed Supporting a common access control interfaceTrademarks Notification about this DocumentLimitation of Liability Document Convention General Safety Requirement PrecautionsTo avoid fire or personal injury Camera settings are configured by the iris server Front View External ViewMounting hook hole Rear tamper detection switchRear View Internal ViewConnection terminal Specifications of Wiegand Connectors for Card Reader Specifications of Alarm Output ConnectorsDescription about the Connection Example Installation and ConnectionsCable Preparation Notification about the Installation SitePreparation Preparing the Necessary ItemsKeep the Installation Space Installation Space and Recognition RangeCheck the Capturing Range Wall InstallationCables If you are wearing contact lenses Instructions for Proper Enrollment and RecognitionStand where you can see the iris camera from the front side How to Position Your Eyes in the MirrorYes Make sure that you can see both eyes in the mirror Hold the tilt handles at the sides of the front panelIf You are Wearing an Eyepatch, etc If You Have Difficulty in Eye PositioningCases of Enrollment/Recognition Failure Start iris image capturing How to Carry out EnrollmentStand Sit down in front of the iris camera If you are wearing glasses/sunglasses, take them offPage 64 ft. from the iris camera How to Carry out RecognitionRecognition by an Iris Camera only Move your face so as your eyes are positioned within 50 cmDuring capturing, open your eyes widely Pass a card through the card reader Recognition by an Iris Camera and a Card ReaderVoice guidance Rejectaccept When Enrollment/Recognition Becomes Invalid TroubleshootingCases of Enrollment/Recognition Failure Before Requesting for RepairProblem Check item Remedy Function SpecificationsGeneral Input/OutputStandard Accessories Osaka, Japan

BM-ET300AE specifications

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