Panasonic BM-ET300AE operating instructions Problem Check item Remedy

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Problem

Check item

Remedy

Enrollment/Recognition is invalid.

Voice guidance is not heard.

None of the guide indicator and result indicator light up.

Buzzer sound is heard and all of the guide indicator and result indicator are blinking.

The ellipse symbol at the centre of the guide indicator is lighting, but the iris camera does not work.

You may not have opened your eyes widely during capturing.

You may have been looking above or below the mirror.

You may have moved quickly during capturing.

Light has been reflecting on the glasses.

The contact lenses may have not been in the appropriate position.

You may have been wearing colour contact lenses.

In the following cases, the recognition/ enrollment will fail.

You have closed your eyes or not opened your eyes widely enough during capturing.

You were wearing sunglasses whose lens colour is too deep to be captured.

Smudges were on the glasses.

You were not looking at the mirror during capturing.

Your position is too near or too far from the iris camera to be captured.

The audio level of voice guidance may be set to the minimum.

The voice guidance may be set to "Mute" by the administration software.

The iris data may be being distributed to the iris camera. /The iris camera may be being reset. The operation of the iris camera will be available after waiting for a while. (In the maximum case, it takes approx. 2 minutes.)

If the camera still cannot be operable, the operation of the camera will be stopped by the settings of the administration software.

The "tamper detection" mode is activated.

The iris camera may be set to the "enrollment" mode.

Refer to pp. 20, 21 to 23, and 30 to 31.

Refer to system administra- tors.

Refer to system administra- tors.

Refer to system administrators.

Refer to system administrators.

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Contents Operating Instructions BM-ET300AE Important Safety Instructions Contents Preface As a recognition camera for iris recognitionFeatures Access control system can be composedSupporting a common access control interface Built-in video surveillance cameraLimitation of Liability Notification about this DocumentTrademarks Document Convention To avoid fire or personal injury PrecautionsGeneral Safety Requirement Camera settings are configured by the iris server External View Front ViewRear tamper detection switch Rear ViewInternal View Mounting hook holeConnection terminal Specifications of Alarm Output Connectors Specifications of Wiegand Connectors for Card ReaderInstallation and Connections Description about the Connection ExampleNotification about the Installation Site PreparationPreparing the Necessary Items Cable PreparationCheck the Capturing Range Installation Space and Recognition RangeKeep the Installation Space Installation WallCables Instructions for Proper Enrollment and Recognition If you are wearing contact lensesYes How to Position Your Eyes in the MirrorStand where you can see the iris camera from the front side Hold the tilt handles at the sides of the front panel Make sure that you can see both eyes in the mirrorCases of Enrollment/Recognition Failure If You Have Difficulty in Eye PositioningIf You are Wearing an Eyepatch, etc How to Carry out Enrollment Stand Sit down in front of the iris cameraIf you are wearing glasses/sunglasses, take them off Start iris image capturingPage How to Carry out Recognition Recognition by an Iris Camera onlyMove your face so as your eyes are positioned within 50 cm 64 ft. from the iris cameraDuring capturing, open your eyes widely Voice guidance Recognition by an Iris Camera and a Card ReaderPass a card through the card reader Rejectaccept Troubleshooting When Enrollment/Recognition Becomes InvalidBefore Requesting for Repair Cases of Enrollment/Recognition FailureProblem Check item Remedy Specifications GeneralInput/Output FunctionStandard Accessories Osaka, Japan

BM-ET300AE specifications

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