Panasonic BB-HNP11CE operating instructions Troubleshooting, Problem Cause and Remedy

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Operating Instructions

2.15 Troubleshooting

Problem		Cause and Remedy

The camera image	•	The camera is not powered up.
is not displayed.		Turn the camera on.
		Turn the camera on.
	•	The camera IP address is incorrect.
		Set the proper IP address at the basic settings on the
		camera registration information page.
	•	The authentication is required for the camera.
		Set the proper user name and password at the basic
		settings on the camera registration page.
	•	Network to which your PC is connected is not working.
		Confirm that the network is working.
	•	The network is congested.
		Pages may not be displayed immediately. Wait for a while.
	•	The proxy setting is incorrect.
		If the camera cannot be accessed without a proxy server,
		the proxy setting should be set on this software. Check
		[Use Proxy Server] and set the proxy settings at
		[Tools] [Preferences] [Network Connection] on the
		menu bar.
	•	More than 4 installations have been connected to the
		camera.
		The number of connections from software to the camera
		is limited. Up to 3 connections can be established with the
		camera.

"Register a license	•	The license registration is not performed.
key." is displayed on		Perform the license registration entering registration
the monitoring		Perform the license registration entering registration
the monitoring		code and license key at [Help] [License Registration]
page.		code and license key at [Help] [License Registration]
page.		on the menu bar.
		on the menu bar.

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Contents Model No. BB-HNP11CE Network Camera RecorderOther Features Advanced Timer Recording and Search AbilityRecording or Playing Images with Audio Advanced Motion Detection RecordingTrademarks System Requirements for your PCTable of Contents Index CD-ROM Notice Included AccessoriesImportant Information Audio and Video Recording NoticeSecurity Cautions Copyright End-User License AgreementTerm Limited WarrantyS. Government Restricted Rights Legend Read the End-User License Agreement see Looking at Installation ProcedureInstalling This Software Operating Instructions Operating Instructions Operating Instructions Operating Instructions Operating Instructions Modifying or Deleting This Software Starting This Software Starting or Closing This SoftwareClosing This Software Registering a New License Performing License RegistrationOperating Instructions Selecting a Folder to Save Images Resolution Items Favor Standard Clarity MotionOperating Instructions NCR2 Automatically Backing up Recorded Images Parameters Using a Proxy Server Setting Description Registering the Camera Creating New CameraSelection Tab Basic Settings Use a proxy server Image Settings Recording Capacity Limit Motion Detection Operating Instructions Keyword Editing Camera Information Network Camera Recorder Window Window DisplaySelection tab Operating Instructions Operating Instructions Menu Bar Operating Instructions Toolbar Buttons Motion Detection Bar see MonitoringRecorded Image Timer List Timer ListMonitoring the Camera Monitoring the CameraUsing Operation Bar Resolution*1 Image Quality*1Focus*1 Optical zoom is 21x and digital zoom is Focusing Cameras available for the focusing function Automatic FocusManual Focus Using Preset Buttons Manually Recording the Image Recording the ImageOperating Instructions Motion Detection Recording Timer Recording Basic SettingsItems Descriptions Keyword Enabling, Disabling or Deleting Timers Editing Timer SettingsPlaying the Recorded Images Playing the Recorded ImagesRecorded Image List Motion DetectionSlider Bar Screen Jump ButtonRecorded images can be played in the following ways Speed and volume can be adjusted in the following ways Searching the Recorded Images RecordingMethod Operating Instructions Search Time Period Entering Date and TimeSelecting Date and Time from Calendar Using Camera List Operating Instructions Enabling or Disabling the Cameras To Disable CamerasYou can delete registered cameras Deleting the Registered CamerasConverting the Recorded Images to Jpeg files Converting the Recorded ImagesOperating Instructions Other Features Importing the Camera InformationExporting the Camera Information Changing the Keyword of the Recorded Images Copying the Recorded ImagesDeleting the Recorded Images Message Cause and Remedy Basic Setting Error Message ListImage Settings Recording CapacityMessage Cause and Remedy Keyword Message Cause and Remedy Parameter Error Timer Setting Message Cause and Remedy Destination PreferencesBackup Message Cause and RemedyNetwork Search Keyword Change Parameter ErrorLicense Registration Jpeg Conversion Other Errors You are deleting images during recording Should be registered Address or Port Number settings Proxy server Camera page, or image, recording capacity Backup destination free space is less than Is stopped Backup failed Folder creation error occurs during backup Problem Cause and Remedy TroubleshootingMenu displayed by right-clicking the timer list Problem Cause and Remedy Items Default Default Setting ListCurrent Recorded Image Index Timer Recording Zoom 100 Copyright