Axis Communications P1224-E Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P1224–E Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P1224-E Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P1224-E Network CameraHardware Overview Shorten Sensor Unit CableConnectors and Buttons Network ConnectorRJ12 Connector ConnectorLED Indicators SD Card SlotControl Button Color IndicationAccessing the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarManual Trigger AMC Audio ControlsAxis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream Axis P1224-E Network Camera Setting Up the Product Basic SetupVideo Video StreamPixel Counter Image264 Camera SettingsStream Profiles Exposure Settings OverlayImage Appearance White BalanceGo to Video Overlay Image Privacy MaskOverlay Image Axis P1224-E Network Camera Live View Config Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links Detectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P1224-E Network Camera Install Application Go to Setup ApplicationsApplications Application LicensesAxis P1224-E Network Camera Events Setting Up an Action Rule RecipientsGo to Events Action Rules and click Add Recipient Use with actionSetting Up an Email Recipient SchedulesRecurrences Go to Events Recipients and click AddGo to Events Recurrences and click Add Recordings Recording ListContinuous Recording Go to Recordings ListSystem Options SecurityUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration Axis Video Hosting System AvhsNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPStorage UPnPTMRTP/H.264 BonjourGo to System Options Storage Click Network Share Network ShareGo to System Options Storage and click SD Card Support MaintenancePorts & Devices Advanced System OverviewLogs & Reports ScriptingReset to Factory Default Settings Plain ConfigTroubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Video Camera SettingsStorage and disk management problems Storage disruptionTechnical Specifications Function/group Specifications InstallationMaintenance Built-in Installation aids General CasingFunction Pin Specifications ConnectorsFunction/group Specifications Warranty Performance Considerations M3.2
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