Axis Communications M3027PVE Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS M3027–PVE Fixed Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

Lower frame rate than

See Performance Considerations on page 65.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 62.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video > Video Stream and Setup >

 

Video > Camera Settings.

Disturbed focus

Set the focus manually by turning the focus ring. See Hardware Overview on page 6

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

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Contents Axis M3027-PVE Fixed Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3027-PVE Fixed Dome Network CameraPerformance Considerations Connectors and Buttons Network ConnectorHardware Overview LED Indicators ConnectorSD Card Slot Control ButtonAxis M3027-PVE Fixed Dome Network Camera Access the Product Access from a BrowserAccess from the Internet Set the Root Password Set Power Line FrequencyCamera Orientation Click Use HttpsGo to Setup Events Live ViewControls on the Live View Manual TriggerAxis Media Control viewer toolbar PTZ ControlsAxis M3027-PVE Fixed Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream Axis M3027-PVE Fixed Dome Network Camera Set Up the Product Basic SetupVideo Video StreamPixel Counter View modesOverview PanoramaDouble Panorama Quad View Image DirectionView areas Stream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceView areas Shutter & GainSet Shutter to Day/NightOverlay Overlay ImageGo to Video Video Stream and select the Image tab Go to Video Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesPrivacy Mask Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions PTZ Pan Tilt ZoomGuard Tour Advanced Control QueueControls Go to PTZ Guard Tour and click AddOperator Same as administrator but with lower priority Detectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M3027-PVE Fixed Dome Network Camera Install Application Go to Setup ApplicationsApplications Application LicensesAxis M3027-PVE Fixed Dome Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Add Recipients ActionsRecipient Types Set Up Email Recipients Create SchedulesGo to Events Schedules and click Add Set Up Recurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration Axis Video Hosting System AvhsNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPStorage UPnPTMRTP/H.264 BonjourMount and Unmount SD Card Format SD CardMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadTroubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Storage disruptionTechnical Specifications Function/group Specifications System Application Installation aids Data StreamingPower ConnectorsConnectors Performance Considerations M3.2