Axis Communications M3007-P Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M3007–P

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis M3007-P Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis M3007-P Table of ContentsHardware Overview Connectors and ButtonsHardware Overview Network Connector LED IndicatorsSD Card Slot Control ButtonAccess from a Browser Accessing the ProductAccessing the Product Click Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Controls on the Live View Set Power Line FrequencyLive View Axis Media Control viewer toolbar Go to Setup EventsPTZ Controls Manual TriggerAxis M3007-P Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M3007-P Basic Setup Setting Up the ProductSetting Up the Product Pixel Counter Setting Up the Product VideoVideo Stream Panorama View modesOverview Quad View Double PanoramaDirection ImageMjpeg 264Stream Profiles Camera SettingsImage Appearance White BalanceView areas Exposure SettingsShutter & Gain Set Shutter toOverlay Image OverlayGo to Video Video Stream and select the Image tab Go to Video Overlay ImageGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Default Viewer for Browsers Live View ConfigLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced PTZ Pan Tilt Zoom Guard TourControls Go to PTZ Guard Tour and click AddDetectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionMedium level 50% Default valuesLow level 0% Recommended valuesApplications Install ApplicationApplications Application LicensesAxis M3007-P Events EventsRecipients Setting Up an Action RuleFallback Action Go to Events Action Rules and click AddGo to Events Recipients and click Add Setting Up an Email RecipientRecipient Use with action Recurrences Events SchedulesGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages LanguagesSystem Options System OptionsSecurity UsersCertificates IeeeCertificates Date & Time Go to Setup System Options Security CertificatesNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card System Options StorageNetwork Share Go to System Options Storage and click SD CardSupport MaintenanceSupport Overview System OverviewLogs & Reports Plain ConfigScripting File UploadSystem Options Reset to Factory Default Settings Troubleshooting TroubleshootingChecking the Firmware Upgrading the FirmwareProduct cannot be accessed from a browser Problems setting the IP addressProduct is accessible locally but not externally Problems with streaming H.264Video Camera Settings Video and image problems, generalStorage and disk management problems Key framesTechnical Specifications Technical SpecificationsMaintenance Built-in Function/group SpecificationsInstallation aids Data Streaming PowerTechnical Specifications Performance Considerations M4.5