Axis Communications M3007-P Key frames, Video and image problems, general, Video Camera Settings

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AXIS M3007–P

Troubleshooting

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations, on page 58.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 56.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Disturbed focus	Set the focus manually by turning the focus ring. See Hardware Overview, on page 5
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis M3007-P Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis M3007-P Table of ContentsHardware Overview Connectors and ButtonsHardware Overview Control Button LED IndicatorsNetwork Connector SD Card SlotAccessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetClick Create self-signed certificate Live View Set Power Line FrequencyControls on the Live View Manual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ ControlsAxis M3007-P Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Axis M3007-P Setting Up the Product Setting Up the ProductBasic Setup Video Stream Setting Up the Product VideoPixel Counter Overview View modesPanorama Quad View Double PanoramaDirection ImageMjpeg 264White Balance Camera SettingsStream Profiles Image AppearanceSet Shutter to Exposure SettingsView areas Shutter & GainGo to Video Overlay Image OverlayOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Live View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomGo to PTZ Guard Tour and click Add PTZ Pan Tilt Zoom Guard TourAdvanced ControlsMotion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionRecommended values Default valuesMedium level 50% Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis M3007-P Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleRecipients Fallback ActionRecipient Use with action Setting Up an Email RecipientGo to Events Recipients and click Add Go to Events Recurrences and click Add Events SchedulesRecurrences Go to Events Schedules and click AddContinuous Recording RecordingsRecordings Recording ListClick Save to save and start the recording Languages LanguagesUsers System OptionsSystem Options SecurityCertificates IeeeCertificates Date & Time Go to Setup System Options Security CertificatesNetwork Basic TCP/IP SettingsAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Go to System Options Storage and click SD Card System Options StorageSD Card Network ShareSystem Overview MaintenanceSupport Support OverviewFile Upload Plain ConfigLogs & Reports ScriptingSystem Options Reset to Factory Default Settings Upgrading the Firmware TroubleshootingTroubleshooting Checking the FirmwareProblems with streaming H.264 Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyKey frames Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsPower Function/group SpecificationsMaintenance Built-in Installation aids Data StreamingTechnical Specifications Performance Considerations M4.5