Axis Communications M3007PV Problems with streaming H.264, Key frames, Video Camera Settings

Page 56

AXIS M3007–PV

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

Lower frame rate than

See Performance Considerations on page 60.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 58.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video > Video Stream and Setup >

 

Video > Camera Settings.

Disturbed focus

Set the focus manually by turning the focus ring. See Hardware Overview on page 6

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

56

Image 56
Contents Axis M3007-PV About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3007-PVPerformance Considerations Connectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoELED Indicators SD Card SlotControl Button Status LED IndicationAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Camera OrientationLive View Click Use HttpsGo to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Manual TriggerPTZ Controls Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M3007-PV Set Up the Product Basic SetupSet Up Video Streams VideoPixel Counter View modesDouble Panorama OverviewPanorama Image Quad View264 Click Save to apply the new settingsDirection Image Appearance Camera SettingsStream Profiles Exposure Settings White BalanceWide Dynamic Range Shutter & GainDate/Time Formats in the online help To enable overlays View areasOverlay Go to Video Video Stream and select the Image tabGo to Video Overlay Image Overlay ImageUse Overlay Text in an Action Rule Privacy Mask Go to Events Action RulesConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links Guard Tour Preset PositionsPTZ Pan Tilt Zoom Advanced ControlsTo add a guard tour Go to PTZ Guard Tour and click AddDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M3007-PV Install Application Go to Setup ApplicationsApplications Application LicensesAxis M3007-PV Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Recipient Types Add RecipientsActions Go to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Set Up Recurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPStorage UPnPTMRTP/H.264 BonjourMount and Unmount SD Card Format SD CardMaintenance Network ShareTo add a network share Go to System Options Storage Click Network ShareSupport Support OverviewSystem Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Function/group Specifications System Application Maintenance Built-inInstallation aids Data Streaming PowerConnectors Performance ConsiderationsAxis M3007-PV