Axis Communications M1114 user manual Support Overview, System Overview, Logs & Reports

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AXIS M1114

System Options

•the IEEE 802.1X settings

•the focus position

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 47.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrade the Firmware on page 48.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 48.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

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Contents Axis M1114 Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M1114Performance Considerations Hardware Overview Connectors and ButtonsNetwork Connector Control ButtonStatus LED Indication LED IndicatorsPower LED Indication Network LED IndicationAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordLive View Set Power Line FrequencyClick Create self-signed certificate Axis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M1114 Focus Adjustment Set Up the ProductBasic Setup Back Focus AdjustmentPixel Counter VideoVideo Stream ImageStream Profiles Click Save to apply the new settings264 View Area Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab OverlayOverlay Image Go to Video Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesPrivacy Mask Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGuard Tour Control Queue Operator Same as administrator but with lower priorityAdvanced ControlsMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M1114 Applications Install ApplicationGo to Setup Applications Application LicensesAxis M1114 Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers ActionsGo to Events Recipients and click Add Add RecipientsRecipient Types Recipient Use with actionCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis M1114 Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterCertificates IeeeGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAxis Internet Dynamic DNS Service IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPUPnPTM QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM RTP/H.264Bonjour MaintenanceStorage Network ShareSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video Camera SettingsRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Maintenance General Casing Function/group Specifications System ApplicationInstallation PowerPerformance Considerations M2.5
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