Axis Communications AXIS FD-R M12 Troubleshooting, Checking the firmware, Upgrading the firmware

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AXIS 209FD/FD-R/FD-R M12 33

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the AXIS 209FD/FD-R/FD-R M12. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Pre-configured and customized settings will be saved when the firmware is upgraded (providing the same features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes provided with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

•After starting the upgrade process, always wait at least 5-10 minutes before restarting the cam- era, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis Web site at www.axis.com for more information.

Emergency recovery procedure

If the power/network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label inside the camera cover.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis209fdr.bin. Then click the Load button to restart the upgrade process.

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Contents User’s Manual Canada About this DocumentContents Key features Product overviewDescription Overview LED Indicators Setup System Options LED settingsColor Description Accessing the Camera Access from a browserAxis Media Control Setting the root password Accessing the camera from the InternetLive View Axis 209FD/FD-R/FD-R M12 Video Streams How to stream MPEG-4MPEG-4 clients Alternative methods of accessing the video streamMotion Jpeg Axis Media Control AMCAccessing the Setup link Configuring the cameraText Overlay Settings Video & ImageImage Overlay/Mask Overlay/Mask SettingsVideo Stream Upload and use an overlay/maskCamera AdvancedLighting Conditions Low Light BehaviorAxis 209FD/FD-R/FD-R M12 GOV Settings Default Video Format Live View ConfigDefault Viewer Viewer SettingsExternal Video Html ExamplesAction Buttons User Defined LinksSequence Mode Event Servers Event ConfigEvent Types Triggered EventsClick Add triggered on the Event types How to set up a triggered eventPre-trigger and Post-trigger buffers Scheduled EventsCamera Tampering Axis 209 FD-R/FD-R M12 Object Size Motion DetectionTips Security System OptionsIP Address Filter ReferralsBasic TCP/IP Settings IP Address Configuration Date & TimeNetwork Advanced TCP/IP Settings ServicesHttp QoS Quality of service QoS SettingsSmtp email Maintenance LED SettingsUPnP BonjourUnit connectors Resetting to the factory default settingsUsing the Control Button SupportAxis 209FD/FD-R/FD-R M12 Emergency recovery procedure TroubleshootingChecking the firmware Upgrading the firmwareAxis Support Camera is accessible locally, but not externally Symptoms, Possible Causes and Remedial ActionsCamera is inaccessible BrowserPoor quality snapshot images Browser freezesMotion Detection triggers unexpectedly Specification Models Technical SpecificationsSpecification Installation General performance considerations Bandwidth Optimizing your systemEtrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsSee also IP Internet Protocol VOP See VOP Megapixel See PixelURL Uniform Resource Locator An address on the network SSL/TSL Secure Socket Layer/Transport Layer SecurityAxis 209FD/FD-R/FD-R M12 Snmp Index
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