Axis Communications AXIS FD-R M12 user manual Poor quality snapshot images, Browser freezes

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AXIS 209FD/FD-R/FD-R M12 36

A firmware upgrade has been inter- rupted or the firmware has otherwise been damaged

No images displayed on web page

See the Emergency Recovery Procedure above.

Problem with AMC.

To enable the updating of video images in Microsoft Internet Explorer, set your browser to allow ActiveX controls.

(Internet Explorer only)

Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.

 

 

Installation of additional ActiveX

Configure your camera to use a Java applet for updating the video images under

component restricted or prohibited

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more information.

 

 

Video/Image problems, general

 

 

 

Image too dark or too light

Check the video image settings. See the online help on Video and Image Settings.

 

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or

 

the upload period.

 

 

Slow image update

Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates, etc, will reduce the per-

 

formance of the camera.

 

 

Poor performance

Poor performance may be caused by e.g. heavy network traffic, multiple users accessing the unit, low performance

 

clients, use of features such as motion detection or event handling.

 

 

Poor quality snapshot images

 

Screen incorrectly configured on your workstation

Browser freezes

In Display Properties, configure your screen to show at least 65000 colors, i.e. at least 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.

Netscape 7.x or Mozilla 1.4 (or later) Lower the image resolution. can sometimes freeze on a slow com-

puter

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based upon changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensitivity setting to avoid problems with luminance.

For further assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup

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Contents User’s Manual About this Document CanadaContents Key features Product overviewDescription Overview LED Indicators Setup System Options LED settingsColor Description Accessing the Camera Access from a browserAxis Media Control Setting the root password Accessing the camera from the InternetLive View Axis 209FD/FD-R/FD-R M12 How to stream MPEG-4 Video StreamsAlternative methods of accessing the video stream MPEG-4 clientsMotion Jpeg Axis Media Control AMCConfiguring the camera Accessing the Setup linkText Overlay Settings Video & ImageImage Overlay/Mask Settings Overlay/MaskVideo Stream Upload and use an overlay/maskAdvanced CameraLighting Conditions Low Light BehaviorAxis 209FD/FD-R/FD-R M12 GOV Settings Live View Config Default Video FormatDefault Viewer Viewer SettingsHtml Examples External VideoAction Buttons User Defined LinksSequence Mode Event Config Event ServersEvent Types Triggered EventsHow to set up a triggered event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled EventsCamera Tampering Axis 209 FD-R/FD-R M12 Motion Detection Object SizeTips System Options SecurityIP Address Filter ReferralsBasic TCP/IP Settings IP Address Configuration Date & TimeNetwork Services Advanced TCP/IP SettingsHttp QoS Quality of service QoS SettingsSmtp email LED Settings MaintenanceUPnP BonjourResetting to the factory default settings Unit connectorsUsing the Control Button SupportAxis 209FD/FD-R/FD-R M12 Troubleshooting Emergency recovery procedureChecking the firmware Upgrading the firmwareAxis Support Symptoms, Possible Causes and Remedial Actions Camera is accessible locally, but not externallyCamera is inaccessible BrowserPoor quality snapshot images Browser freezesMotion Detection triggers unexpectedly Technical Specifications Specification ModelsSpecification Installation General performance considerations Optimizing your system BandwidthGlossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol Megapixel See Pixel VOP See VOPSSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 209FD/FD-R/FD-R M12 Index Snmp
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