Panasonic BB-HGW700A Problem Cause and Remedy Camera Portal or, Setup Page is not, Is displayed

Installation/Troubleshooting

Problem	Cause and Remedy
The Camera Portal or	• Check that one of LAN1 - LAN4 or WIRELESS indicators are
Setup Page is not	shining green. Also, check if the LAN card or wireless LAN card
displayed.	is on. If not, check that the LAN is connected.
	• Check that an IP address has been assigned to the LAN side PC
	by this product (see page 123 of Operating Instructions on the
	CD-ROM). If it has not been assigned, check that the PC has
	been set to Obtain IP Address Automatically, and restart the PC.
	• If this product's IP address (:port number)has been modified (see
	page 74 of Operating Instructions on the CD-ROM), enter the
	new IP address (:port number) in the web browser's address bar.
	(The default port number is 80. When the port number is 80 it is
	not necessary to enter it.)
	• Access the Camera Portal 1 minute after turning on the power. If
	accessed before 1 minute has passed, The page cannot be
	displayed message is displayed.
	• To access the setup page, it may be necessary to set the web
	browser. (see page 122 of Operating Instructions on the CD-
	ROM)
	• JavaScript is used on the setup page. If JavaScript is disabled in
	the web browser settings, enable it and then access the setup
	page.
	1 Select Internet Explorer Tools, then Internet Options... in
	Internet Explorer, and click the Security tab.
	2 Click Custom Level... in Security level for this zone.
	3 Enable "Active scripting" in Settings.
The Update Firmware	• The firmware is damaged. Re-install the firmware. (see page 95
page is displayed.	of Operating Instructions on the CD-ROM)
The wireless device	• Change the PC wireless LAN card's communication mode to
cannot be connected.	Infrastructure. The device-specific SSID and 128-bit encryption
	key are set in factory default. The default SSID and 128 bit
	encryption key are displayed on the rear of this product. Set the
	same SSID and 128-bit encryption key as those on the wireless
	devices connected to this product.
	• It is possible that this product or the wireless device may be out
	of range, or there is a wall or other obstacle in between them.
	Move them closer together.

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