Axis Communications 212 PTZ Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS 212 PTZ - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 212 PTZ. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attribut- able to faulty upgrading by the user.

AXIS Camera Management software tool can be used for multiple upgrades. Refer to the Axis Web site at www.axis.com for more information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis212ptz.bin. Then click the Load button to restart the upgrade process.

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Contents Axis 212 PTZ About this Document Contents General performance considerations Product Features Microphone Power button connector Key features OverviewStatus indicator LED AudioPin Function Description Terminal connector PinoutLED indicators Color DescriptionAccess from a browser Accessing the CameraSetting the Password Axis Media Control Accessing the camera from the InternetLive View Control panel Pan/Tilt/Zoom controlsAMC audio controls How to stream MPEG-4 Video StreamsMotion Jpeg Alternative methods of accessing the video streamMPEG-4 clients Axis Media Control AMCConfiguration Accessing the Setup toolsImage Appearance Video and Image settingsText Overlay Settings Video StreamAdvanced MPEG-4 Settings GOV Settings Overlay Image SettingsAdvanced Camera Settings Low Light BehaviorAudio mode Audio SettingsEnable Audio AudioAudio Input Audio OutputCustomizing the default Live View ConfigLayout Action Buttons Default Video FormatUpload Own Web Files Output ButtonsAMC Settings Sequence ModeDefault Viewer Html ExamplesGuard Tour PTZ ConfigurationPreset Positions Advanced Ctrl PanelEvent Servers Event ConfigurationDefinitions Triggered Event Configuring Event TypesHow to set up a triggered event Click Add triggered on the Event typesMotion Detection Scheduled EventPort Status Object SizeIP Address Filtering System OptionsSecurity ReferralsNetwork Advanced TCP/IP Settings Network Basic TCP/IP SettingsDate & Time Link-Local Address NTP ConfigurationHost Name Configuration NAT traversal port mappingSmtp email Network TrafficUPnP LED SettingsMaintenance BonjourSupport Using the Control Button Resetting to the Factory Default SettingsAdvanced Terminal connector I/O Terminal ConnectorPinout and Interface Checking the Firmware TroubleshootingEmergency Recovery Procedure Upgrading the FirmwareAxis Support Camera is inaccessible Problems setting the IP addressProblems with the MPEG-4 format No images displayed on webAudio volume too low/high Video/Image problems, generalProblems uploading files Poor quality snapshot imagesTechnical Specifications IlluminationGeneral performance considerations Video managementOptimizing your system BandwidthGlossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol VOP See VOP SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkNumber, the more secure the encryption Index AMCSnmp
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