Axis Communications 212 PTZ Problems setting the IP address, Problems with the MPEG-4 format

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AXIS 212 PTZ - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

 

 

 

 

Problems setting the IP address

 

 

 

 

 

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been applied to the

 

 

camera. Ensure the Ping length is set to 408. See the Installation Guide.

 

 

 

 

The camera is located on a different subnet

If the IP address intended for the camera and the IP address of your computer are located on different subnets,

 

 

you will not be able to set the IP address. Contact your network administrator to obtain an appropriate IP

 

 

address.

 

 

 

 

The IP address is being used by another device

Disconnect the camera from the network. Run the Ping command. (In a Command/DOS window, type ping and

 

 

the IP address of the unit).

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may

 

 

already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.

 

 

If you see: Request timed out - this means that the IP address is available for use with your camera. In this case,

 

 

check all cabling and reinstall the unit.

 

 

 

 

Possible IP address conflict with another device

The static IP address in the camera is used before the DHCP server sets a a dynamic address. This means that if

 

on the same subnet

the same default static IP address is also used by another device, there may be problems accessing the camera.

 

 

To avoid this, set the static IP address to 0.0.0.0.

 

 

 

 

The camera cannot be accessed from a browser

 

 

 

 

 

The IP address has been changed by DHCP

1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address again,

 

 

using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands.

 

 

2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit now

 

 

has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service and

 

 

then configure IP address change notification from the network settings. Return the unit to the main network.

 

 

The unit will now have a dynamic IP address, but will notify you if the address changes.

 

 

 

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from your workstation.

 

 

See the instructions above.

 

 

 

 

Camera is accessible locally, but not externally

 

 

 

 

 

Broadband router configuration

To configure your broadband router to allow incoming data traffic to the camera: Enable the NAT-traversal fea-

 

 

ture which will attempt to automatically configure the router to allow access to the camera.

 

 

This is enabled from Setup > System Options > Network > TCP/IP Advanced.

 

 

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

 

 

 

Default routers required

Check if you need to configure the default router settings.

 

 

 

 

Problems with the MPEG-4 format

 

 

 

 

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network tab).

 

client

 

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network

 

 

tab).

 

 

 

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.

 

 

 

 

No multicast MPEG-4 displayed in the client

Check with your network administrator that the multicast addresses used by the

 

 

camera are valid for your network.

 

 

 

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

 

 

 

Multicast MPEG-4 only accessible by local cli-

Check if your router supports multicasting, or if the router settings between the client and the server need to be

 

ents

configured. The TTL (Time To Live) value may need to be increased.

 

 

 

 

Poor rendering of MPEG-4 images

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

 

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video

 

 

Rendering from the MPEG-4 tab in the AMC control panel applet.

 

 

 

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded

 

 

from the manufacturer's web site.

 

 

 

 

Color saturation is different in MPEG-4 and

Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.

 

Motion JPEG

 

 

 

 

 

Lower frame rate than expected

Reduce number of applications running on the client computer.

 

 

 

 

 

Check with the system administrator that there is enough bandwidth available. See also the online help.

 

 

 

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.

 

 

 

 

 

Lower the image resolution.

 

 

 

 

Lost or poor images in pre-trigger buffer

Make sure that Cyclic refresh under Setup > Video & Image > Advanced > MPEG-4

 

(MPEG-4 video stream)

is disabled.

 

 

 

 

Image degeneration

Decrease the GOV length, see the online help for more information.

 

 

 

 

The Power indicator is not constantly lit

 

 

 

 

 

Faulty power supply

Check that you are using an AXIS PS-H power supply.

 

 

 

 

The Status indicator LED is flashing red and the

camera is inaccessible

 

 

 

 

A firmware upgrade has been interrupted or

See the Emergency Recovery Procedure above.

 

the firmware has otherwise been damaged

 

 

 

 

 

No images displayed on web page

 

 

 

 

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Image 36
Contents Axis 212 PTZ About this Document Contents General performance considerations Product Features Key features Overview Status indicator LEDMicrophone Power button connector AudioTerminal connector Pinout LED indicatorsPin Function Description Color DescriptionAccessing the Camera Access from a browserSetting the Password Accessing the camera from the Internet Axis Media ControlLive View Pan/Tilt/Zoom controls Control panelAMC audio controls How to stream MPEG-4 Video StreamsAlternative methods of accessing the video stream MPEG-4 clientsMotion Jpeg Axis Media Control AMCConfiguration Accessing the Setup toolsVideo and Image settings Text Overlay SettingsImage Appearance Video StreamOverlay Image Settings Advanced Camera SettingsAdvanced MPEG-4 Settings GOV Settings Low Light BehaviorAudio Settings Enable AudioAudio mode AudioAudio Input Audio OutputLive View Config Customizing the defaultLayout Default Video Format Upload Own Web FilesAction Buttons Output ButtonsSequence Mode Default ViewerAMC Settings Html ExamplesPTZ Configuration Preset PositionsGuard Tour Advanced Ctrl PanelEvent Configuration Event ServersDefinitions Configuring Event Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesMotion Detection Scheduled EventPort Status Object SizeSystem Options SecurityIP Address Filtering ReferralsNetwork Basic TCP/IP Settings Network Advanced TCP/IP SettingsDate & Time NTP Configuration Host Name ConfigurationLink-Local Address NAT traversal port mappingSmtp email Network TrafficLED Settings MaintenanceUPnP BonjourSupport Resetting to the Factory Default Settings Using the Control ButtonAdvanced I/O Terminal Connector Terminal connectorPinout and Interface Troubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareAxis Support Problems setting the IP address Problems with the MPEG-4 formatCamera is inaccessible No images displayed on webVideo/Image problems, general Problems uploading filesAudio volume too low/high Poor quality snapshot imagesTechnical Specifications IlluminationGeneral performance considerations Video managementOptimizing your system BandwidthGlossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol VOP See VOP SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkNumber, the more secure the encryption Index AMCSnmp
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