Axis Communications 2120 PINGing Your IP Address, Ping Reply Interpretation and recommendation

Page 55

AXIS 2120 User’s Manual

Troubleshooting

55

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2120 on the network.

Follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions, on page 56, and run the PING utility to troubleshoot TCP/IP problems on your network:

1.Start a Command window.

2.Type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2120.

3.If you recieve the reply destination host unreachable, then the AXIS 2120 is not accessible on your subnet. You must obtain a new IP address and reinstall the unit.

If this does not solve the problem, disconnect the AXIS 2120 from the network and run the PING command again. See the table below for an interpretation of the results.

PING Reply	Interpretation and recommendation

Reply from <IP address>: bytes = 32;	The IP address is already used and cannot be used again. You must obtain a
time = 10 ms	new IP address.
Request timed out	This IP address is not used and is available for use with your AXIS 2120. If
	you set the IP address previously, the installation might not have been
	performed correctly. In this case, reinstall the unit. Also check all cabling.

Image 55

Contents Axis Network Camera Legal Considerations Safety NoticesAxis 2120 User’s Manual About This DocumentTable of Contents Table of Contents Axis 2120 User’s Manual Axis 2120 User’s Manual Product Overview Product OverviewProduct Overview Axis 2120 User’s Manual Features and BenefitsAxis 2120 User’s Manual Product Overview Front Panel Physical DescriptionPhysical Description Axis 2120 User’s Manual Axis 2120 User’s Manual Physical Description Rear PanelChecking the Hardware Inventory Assembling Your CameraAssembling Your Camera Axis 2120 User’s Manual Axis 2120 User’s Manual Assembling Your Camera Fixing the Axis 2120 to a Mounting Assembly❶ Note the Serial number Installing Your Camera on a NetworkQuick Installation Procedure Installing Your Camera on a Network Axis 2120 User’s ManualNetwork Indicator Axis 2120 User’s Manual Installing Your Camera on a NetworkNext section Installation Wizard Administration Tools Verifying the Installation From Your BrowserAxis 2120 User’s Manual Installing Your Camera to a Modem Installing Your Camera to a ModemUsing the Network Using the Null Modem CableInstalling Your Camera to a Modem Axis 2120 User’s Manual ❺Check the checkbox Connecting Your Computer Using the Null Modem Cable❿Click Close Creating a Dial-up Networking Connection Refining the Dial-up Networking Properties Verifying the Modem Connection Initiating the Dial-up ConnectionConfiguration Using the Wizards Configuring Your CameraAxis 2120 User’s Manual Configuring Your Camera Application Wizard Overview Administration ToolsInstallation Wizard Overview Configuring Your Camera Axis 2120 User’s ManualAccessing the Tools Tools Overview System Security User Access RightsMotion Detection Deleting a Motion Detection Window Creating a Motion Detection WindowDescription Reinstating the Factory Default Settings Networking Applications Choosing Your ApplicationAxis 2120 User’s Manual Choosing Your Application Max fps Picture frequency for Networking ApplicationsChoosing Your Application Axis 2120 User’s Manual Image Compression RatiosLAN/WAN Viewing Images in a Custom-designed WebSequentially Uploading Images to a Remote FTP Server Axis 2120 User’s Manual Choosing Your Application Modem Applications ConfigurationChoosing Your ApplicationAXIS 2120 User’s Manual Proprietary ISP Dial-up Protocols Picture Frequency for Modem ApplicationsRemote Imaging in a Custom-designed Web Uploading Images to Your Internet Service Provider Choosing Your Application Axis 2120 User’s Manual Axis 2120 User’s Manual Adjusting the Camera Focus Adjusting the Camera FocusDirect Focusing in Your Browser Using the The Focus AssistantPlane of Focus Focusing ProcedureAdjusting the Camera Focus Axis 2120 User’s Manual Focusing QualityStatus Indicator Replacing the Lens Adjusting the DC-Iris SettingsOther Advanced Parameters Exposure Control OverviewLens Options Description Procedure Adjusting the Back FocusAxis 2120 User’s Manual Axis 2191 Audio Module Features and FunctionsAxis 2191 Audio Module Legal ConsiderationsAxis 2191 Audio Module Axis 2120 User’s Manual Power Connector Power Indicator Normally litVolume Terminal Block Connector❽ Using a screwdriver Installing the Audio ModuleAdmin Tools Configuring the Audio ModuleHalf-Duplex Using the Audio Module with Your CameraUsing the Different Audio Modes Full-DuplexSimplex Listen Simplex TalkAxis 2120 User’s ManualThe Axis 2191 Audio Module Troubleshooting the Audio ModulePossible causes Remedial actions Connection Diagram Technical Specifications for the AxisPinouts for the RS-232 Port Audio Module to Camera Serial CablePin Camera Frequently Asked Questions Appendix a TroubleshootingTroubleshooting Ping Reply Interpretation and recommendation PINGing Your IP AddressNew IP address Symptoms Possible causes Remedial actions Symptoms, Possible Causes and Remedial ActionsWorkstation Faulty cablingHeavily loaded Server or an ISP No image using Refresh Plays redAdapter. See also AdjustedActiveX disabled Type lensAxis 2120 User’s Manual Other IP Setup Methods Appendix B Other IP Setup MethodsMethod Operating Systems Refer to Axis IP Installer Other IP Setup Methods Axis 2120 User’s Manual Using the Axis IP InstallerInstalling the Axis IP Installer Setting the IP Address with the Axis IP InstallerAxis 2120 User’s Manual Other IP Setup Methods Appendix C Updating the Firmware Obtaining Updated Firmware Upgrading the FirmwareUpdating the Firmware Axis 2120 User’s Manual Axis 2120 User’s Manual Unit Connectors Appendix D The Unit ConnectorsAuto Iris Connector Serial ConnectorPin Function IO ConnectorUnit Connectors Axis 2120 User’s Manual Physical ConnectorDigital Output Digital InputInfrared Sensor Appliance Mains Power Schematic DiagramNAT Box Appendix E High-Speed ServicesNAT Feature in Windows Available IP AddressesRouters and Firewalls High-Speed ServicesWinGate Server Software Appendix F Custom Web Pages Customizing ProceduresCustom Web Pages Axis 2120 User’s Manual Editing and Storing Your WebpagesFetch the boa.conf file, by typing Creating a New HomeTechnical Specifications Axis 2120 User’s Manual Appendix G Technical SpecificationsAxis 2120 User’s Manual Technical Specifications Index IndexAxis 2120 User’s Manual Index Obtaining updated firmware XDSLGlossary of Terms