Axis Communications 212 PTZ Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS 212 PTZ - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 212 PTZ. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •Preconfigured and customized settings will be saved when the firmware is upgraded (as long as the same features are available in the new firmware) although this is not guaranteed by Axis Communications.

•After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

The software tool AXIS Camera Management can be used for multiple upgrades. Please visit the Axis website at www.axis.com for more information.

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Contents Axis 212 PTZ About this Document Contents Axis 212 PTZ Table of contents Product Features Dome casing Key features OverviewColor Description Terminal connector PinoutLED indicators Setting the Password Accessing the CameraAccess from a browser Axis Media Control Accessing the camera from the InternetLive View AMC audio controls Pan/Tilt/Zoom controlsControl panel Motion Jpeg Video StreamsStream Types RTP/RTSP/HTTP or RTP/RTSP/HTTPS How to stream MPEG-4MPEG-4 protocols and communication methods MPEG-4 clients Other methods of accessing the video streamOther MPEG-4 clients Axis Media Control AMCAccessing the Setup tools ConfigurationOverlay Settings Video and Image settingsOverlay Image Advanced Camera SettingsGOV Settings Advanced MPEG-4 SettingsAudio Channels Audio SettingsEnable Audio Audio Output Audio InputLayout Live View ConfigOwn Home Default Video FormatUser-defined Links Check Show custom linkHtml Examples Default ViewerViewer Settings External Video Sequence ModePreset Positions PTZ ConfigurationEvent Servers Event ConfigurationServer type Purpose Information required FTP Server Http ServerHow to set up a triggered event Configuring Event TypesTriggered Event Click Add triggered on the Event typesScheduled Event Motion DetectionMotion Detection Parameters Port StatusSecurity Users System OptionsSecurity IP Address Filtering Security HttpsAxis 212 PTZ System Options Security Authentication processIP Address Configuration Network Basic TCP/IP SettingsServices Date & TimeDNS Configuration Network Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationNAT traversal port mapping HttpQoS Settings Network QoS Quality of serviceNetwork Socks Network TrafficNetwork Smtp email LED SettingsNetwork Snmp Network UPnPConfiguration MaintenanceSupport AdvancedUsing the Control Button Resetting to the Factory Default SettingsPinout and Interface I/O Terminal ConnectorTerminal connector Upgrading the Firmware TroubleshootingChecking the Firmware Axis Support Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProblems with the MPEG-4 format Camera is inaccessibleProblems uploading files Video/Image problems, generalAudio volume too low/high No images displayed on webTilt range Technical SpecificationsVideo management Web browserOptimizing your system General performance considerationsBandwidth Etrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsSee also IP Internet Protocol VOP See VOP URL Uniform Resource Locator An address on the network Axis 212 PTZ Glossary of Terms AMC IndexRtsp

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