Axis Communications Official Troubleshooting Manual for Axis 212 PTZ Security Camera

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AXIS 212 PTZ - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis212ptz.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Referring to the installation guide, reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 212 PTZ About this Document Contents Axis 212 PTZ Table of contents Product Features Key features Overview Dome casingTerminal connector Pinout LED indicatorsColor Description Accessing the Camera Access from a browserSetting the Password Accessing the camera from the Internet Axis Media ControlLive View Pan/Tilt/Zoom controls Control panelAMC audio controls Video Streams Stream TypesMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Other methods of accessing the video streamMPEG-4 clients Axis Media Control AMCConfiguration Accessing the Setup toolsVideo and Image settings Overlay SettingsAdvanced Camera Settings Overlay ImageAdvanced MPEG-4 Settings GOV SettingsAudio Settings Enable AudioAudio Channels Audio Input Audio OutputLive View Config LayoutUser-defined Links Default Video FormatOwn Home Check Show custom linkDefault Viewer Viewer SettingsHtml Examples Sequence Mode External VideoPTZ Configuration Preset PositionsServer type Purpose Information required FTP Server Event ConfigurationEvent Servers Http ServerTriggered Event Configuring Event TypesHow to set up a triggered event Click Add triggered on the Event typesMotion Detection Scheduled EventPort Status Motion Detection ParametersSecurity IP Address Filtering System OptionsSecurity Users Security HttpsAxis 212 PTZ System Options Authentication process SecurityServices Network Basic TCP/IP SettingsIP Address Configuration Date & TimeNTP Configuration Network Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationHttp NAT traversal port mappingNetwork Socks Network QoS Quality of serviceQoS Settings Network TrafficNetwork Snmp LED SettingsNetwork Smtp email Network UPnPSupport MaintenanceConfiguration AdvancedResetting to the Factory Default Settings Using the Control ButtonI/O Terminal Connector Terminal connectorPinout and Interface Troubleshooting Checking the FirmwareUpgrading the Firmware Emergency Recovery Procedure Axis SupportProblems with the MPEG-4 format Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Camera is inaccessibleAudio volume too low/high Video/Image problems, generalProblems uploading files No images displayed on webTechnical Specifications Tilt rangeWeb browser Video managementGeneral performance considerations Optimizing your systemBandwidth Glossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol VOP See VOP URL Uniform Resource Locator An address on the network Axis 212 PTZ Glossary of Terms Index AMCRtsp

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