Axis Communications AXIS 213 PTZ Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS 213 PTZ 37

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 213 PTZ. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis website, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes avail- able with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

•After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you sus- pect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis Web site at www.axis.com for more information.

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Contents Axis 213 PTZ Network Camera User’s Manual Intellectual Property Rights Table of contents Axis 213 PTZ Product Description Indicator flashes as followsAxis 213 PTZ Network Camera Audio In/Out Axis Video In/Out Access from a browser Accessing the cameraSetting the Password Accessing the camera from the InternetExternal Video Live ViewPan/Tilt/Zoom controls Viewer controls Control panelServer push not available for Microsoft Internet Explorer Area ZoomQuickTime Java appletVideo Stream Types Video and Audio StreamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Axis Media Control Accessing the Audio Streams Other methods of accessing the video streamOther MPEG-4 clients Audio transmission methodsAccessing the setup tools from a browser SetupImage Video & ImageOverlay image Image SettingsAdvanced Camera Lighting ConditionsAdvanced MPEG-4 GOV SettingsClient Compatability Bit Rate ControlAxis 213 PTZ Audio Enable AudioAudio Basic Audio ChannelsNoise canceller threshold value Noise canceller attenuation Audio Quality SettingsAudio Advanced Audio OutputUse custom settings Live View ConfigLive View Layout Own HomeUser Defined Links Default Video FormatCheck Show custom link Action ButtonsViewer settings Default ViewerHtml Examples External VideoPTZ Configuration Event Servers Event ConfigurationEvent Types Setting up a triggered eventTriggered Event Click Add triggered on the Event typesMotion Detection Configuring motion detectionScheduled Event Settin up a scheduled eventParameter Size History Sensitivity Port StatusSecurity users System OptionsSecurity IP Address Filter Network Basic TCP/IP Settings Date & Time SettingsIP Address Configuration Current Server TimeNetwork Advanced TCP/IP Settings Network Smtp email Network SocksNetwork UPnP Network RTP/MPEG-4Maintenance LED SettingsNetwork Bonjour Ports & DevicesResetting to Factory Default Settings Advanced Plain ConfigSupport System Overview Support Logs & ReportsInputs and outputs I/Os Connection ModuleRS-232C Schematic Diagram Connection Module Checking the Firmware TroubleshootingUpgrading the Firmware Support Problems setting the IP address Symptoms, Possible Causes and Remedial ActionsProblems with the MPEG-4 format Camera is inaccessible Status and Network indicator LEDs are flashing red rapidlyVideo/Image problems, general Problems uploading filesAudio Switching to Half-Duplex modeSpecification Models Technical SpecificationsInstallation, management Specification ConnectorsApprovals General performance considerationsFrame rates Motion Jpeg Optimizing your systemFrame rates MPEG-4 Bandwidth Etrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsSee also IP Internet Protocol VOP See VOP Megapixel See PixelURL Uniform Resource Locator An address on the network SSL/TSL Secure Socket Layer/Transport Layer SecurityAxis 213 PTZ Http Http API IndexSmtp