Axis Communications 243SA Troubleshooting, Checking the firmware, Upgrading the firmware

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64AXIS 243SA - Troubleshooting

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the Axis video server. One of your first actions when troubleshooting a problem should be to check the currently installed version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your Axis video server can be seen under Setup > Basic Configuration.

Upgrading the firmware

When you download firmware from the Axis Web site, your Axis product will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

New firmware can be downloaded to the Axis video server over the network.

Note: Pre-configured and customized settings will be retained for use when the new firmware is running (pro- vided the features are available in the new firmware) although this is not guaranteed by Axis Communica- tions.

1.Save the firmware file to your computer. The latest version of the Axis video server firmware is available free of charge from the Axis Web site at www.axis.com/techsup or from your local distributor.

2.Go to Setup > System Options > Maintenance in the video server’s Web pages.

3.In the Upgrade Server section and browse to the desired firmware file on your computer. Click Upgrade.

Notes: Always read the upgrade instructions available with each new release, before updating the firmware.

After starting the process, you should always wait at least 20 minutes before restarting the Axis video server, even if you suspect the procedure has failed.

Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 243SA Video Server User’s Manual About This Document Page Contents Axis 243SA Video Server Glossary Index Product description Front panelLED indicators Switches & connectorsRear panel Axis 243SA Product descriptionAxis 243SA Product description Using Axis 243SA Accessinccg the video serverLive View AMC Audio controls Video stream types Video and audio streamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Axis Media Control AMC Other methods of accessing the video stream RTP/RTSP/HTTP or RTP/RTSP/HTTPSAccessing the audio streams Other MPEG-4 clientsConfiguring the video server Accessing the Setup toolsVideo & image settings Image settingsText Overlay Settings Image AppearanceVideo source settings Advanced MPEG-4 settingsVideo Stream TestAdvanced Mjpeg settings Overlay/Mask settingsOverlay/Mask type Upload and use an overlay imageOverlay image limitations Overlay image requirementsImage Formats Image Size Axis 243SA Video & image settings Audio settings Enable AudioAudio Audio ChannelsAudio Input Noise canceller attenuation Advanced Audio SettingsAudio Output Axis 243SA Audio Customizing the default Live View ConfigLayout Upload Own Web Files Own HomeUser-defined Links Check Show custom linkHtml Examples External Video Example of a path to an external video sourceEvent configuration Event serversEvent type Server type PurposeHow to set up a triggered event Event typesTriggered Event Click Add triggered in the Event typesHow to set up a scheduled event Pre-trigger and post-trigger buffersScheduled event Click Add scheduled on the Event typesCamera tampering Motion detectionHow to configure Motion Detection Port status Object SizeInstalling PTZ devices Pan Tilt ZoomPreset positions PTZ configurationGuard Tour Advanced PTZ control queue Axis 243SA Pan Tilt Zoom PTZ controls PTZ control modes Using CGI links to control PTZ devicesControl panel Axis 243SA Pan Tilt Zoom System options SecurityIP address filtering Viewer802.1x Network Admission Control Axis 243SA System optionsAxis 243SA System options Authentication process CA serversIP Address Configuration Network Basic TCP/IP settingsDate & time Services Network Advanced TCP/IP settings DNS configurationNTP Configuration Host name configurationNAT traversal Network trafficQoS Quality of service Smtp emailUPnP RTP Multicast/MPEG-4Bonjour Ports & devicesMaintenance Upgrade Server See Upgrading the firmware, onSupport Support OverviewSystem Overview Logs & ReportsAdvanced Resetting to the factory default settings Using the Control ButtonD-Sub connector Unit connectorsPin I/O terminal connector Pin Function DescriptionSchematic diagram I/O terminal connector COM ports RS-232 and RS-485To BNC cable Checking the firmware TroubleshootingUpgrading the firmware Emergency recovery procedure Alarms, etc, to a destination outside the local network Axis video server cannot be accessed from a web browserLit Video Image Problems No images displayed in the Web interfaceSnapshot images Only I framesAudio volume too low/high Audio Advanced SettingsAudio Poor audio qualityTechnical specifications ModelsConnectors Video access from WebVideo management General performance considerations Optimizing your systemFrame rates MPEG-4 Frame rates Motion JpegBandwidth Axis 243SA Technical specifications Active Speaker a speaker with a built-in power amplifier GlossaryCompression See Image Compression De-interlacing See InterlacingFixed iris See Autoiris Half-duplex See Full-duplexVOP- See VOP Megapixel See PixelAxis 243SA Glossary Axis 243SA Glossary SSL/TSL An I-VOP is a complete image frame Index Http API requests Http port number 52 Http serverUDP Viewer settings To BNC cable Axis 243SA Index