Axis Communications 243SA user manual Emergency recovery procedure, Support

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AXIS 243SA - Troubleshooting 65

Emergency recovery procedure

If power or the network connection to the Axis video server is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the underside label on the product casing.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of Axis video server> <Serial number> temp ping -s 408 <IP address of Axis video server>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of Axis video server> <Serial number> ping -l 408 -t <IP address of Axis video server>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a web browser and type in the Axis video server’s IP address. In the page that appears, use the Browse button to select the file (for example, axis243sa.bin). Then click the Load button to restart the upgrade process.

4.After the upgrade is complete (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the Axis video server.

If the emergency recovery procedure does not get the Axis video server up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 243SA Video Server User’s Manual About This Document Page Contents Axis 243SA Video Server Glossary Index Front panel Product descriptionSwitches & connectors LED indicatorsAxis 243SA Product description Rear panelAxis 243SA Product description Accessinccg the video server Using Axis 243SALive View AMC Audio controls Motion Jpeg Video and audio streamsVideo stream types Axis Media Control AMC How to stream MPEG-4MPEG-4 protocols and communication methods RTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamOther MPEG-4 clients Accessing the audio streamsAccessing the Setup tools Configuring the video serverImage settings Video & image settingsText Overlay Settings Image AppearanceAdvanced MPEG-4 settings Video source settingsVideo Stream TestOverlay/Mask settings Advanced Mjpeg settingsOverlay/Mask type Upload and use an overlay imageImage Formats Image Size Overlay image requirementsOverlay image limitations Axis 243SA Video & image settings Enable Audio Audio settingsAudio Audio ChannelsAudio Input Audio Output Advanced Audio SettingsNoise canceller attenuation Axis 243SA Audio Layout Live View ConfigCustomizing the default Own Home Upload Own Web FilesUser-defined Links Check Show custom linkHtml Examples Example of a path to an external video source External VideoEvent servers Event configurationEvent type Server type PurposeEvent types How to set up a triggered eventTriggered Event Click Add triggered in the Event typesPre-trigger and post-trigger buffers How to set up a scheduled eventScheduled event Click Add scheduled on the Event typesMotion detection Camera tamperingHow to configure Motion Detection Object Size Port statusPan Tilt Zoom Installing PTZ devicesGuard Tour PTZ configurationPreset positions Advanced PTZ control queue Axis 243SA Pan Tilt Zoom PTZ controls Control panel Using CGI links to control PTZ devicesPTZ control modes Axis 243SA Pan Tilt Zoom Security System optionsIP address filtering ViewerAxis 243SA System options 802.1x Network Admission ControlAxis 243SA System options CA servers Authentication processDate & time Network Basic TCP/IP settingsIP Address Configuration Services DNS configuration Network Advanced TCP/IP settingsNTP Configuration Host name configurationNetwork traffic NAT traversalSmtp email QoS Quality of serviceRTP Multicast/MPEG-4 UPnPBonjour Ports & devicesUpgrade Server See Upgrading the firmware, on MaintenanceSupport Overview SupportSystem Overview Logs & ReportsAdvanced Using the Control Button Resetting to the factory default settingsPin Unit connectorsD-Sub connector Pin Function Description I/O terminal connectorCOM ports RS-232 and RS-485 Schematic diagram I/O terminal connectorTo BNC cable Upgrading the firmware TroubleshootingChecking the firmware Emergency recovery procedure Lit Axis video server cannot be accessed from a web browserAlarms, etc, to a destination outside the local network No images displayed in the Web interface Video Image ProblemsSnapshot images Only I framesAudio Advanced Settings Audio volume too low/highAudio Poor audio qualityModels Technical specificationsVideo access from Web ConnectorsVideo management Optimizing your system General performance considerationsBandwidth Frame rates Motion JpegFrame rates MPEG-4 Axis 243SA Technical specifications Glossary Active Speaker a speaker with a built-in power amplifierDe-interlacing See Interlacing Compression See Image CompressionHalf-duplex See Full-duplex Fixed iris See AutoirisMegapixel See Pixel VOP- See VOPAxis 243SA Glossary Axis 243SA Glossary SSL/TSL An I-VOP is a complete image frame Http API requests Http port number 52 Http server IndexUDP Viewer settings To BNC cable Axis 243SA Index