Axis Communications 207 user manual Troubleshooting, Checking the Firmware, Upgrading the Firmware

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38AXIS 207 - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 207. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup >

Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the fea- tures are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 10-15 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

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Contents Axis 207 Network Camera User’s Manual About this Document Page Contents Axis 207 Product Features Key featuresOverview LED indicators NetworkAccessing the Camera Access from a browser3GPP Compatibility Setting the PasswordAccessing the camera from the Internet To focus FocusingLive View AMC audio controls How to stream MPEG-4 Video StreamsAxis Media Control AMC MPEG-4 clientsMotion Jpeg QuickTime & Real PlayerAlternative methods of accessing the video stream Axis Media Control ConfigurationAccessing the Setup tools Image Appearance Video and Image settingsOverlay Settings Video Stream Advanced Camera SettingsAdvanced MPEG-4 Settings GOV Settings TestAudio Settings GeneralLive View Config LayoutOwn Home Customizing the defaultUpload Own Web Files Action Buttons Default Video FormatDefault Viewer Output ButtonsViewer Settings Html ExamplesTriggered by Input Port Event ConfigurationWhen Triggered Motion DetectionAxis 207 Event Configuration Motion Detection Object Size History SensitivityAxis 207 Event Configuration Examples Port StatusDate & Time System OptionsSecurity OperatorIP Address Configuration Network Basic TCP/IP SettingsNetwork Advanced TCP/IP Settings DNS ConfigurationLink-Local Address NTP ConfigurationHost Name Configuration NAT traversal port mappingWAN internet QoS Quality of service Network TrafficUPnP LED SettingsSmtp email BonjourSupport MaintenanceConfiguration Advanced Resetting to the Factory Default SettingsUsing the Control Button I/O Terminal Connector Pinout and InterfaceTerminal Connectors Axis Checking the Firmware TroubleshootingBasic Configuration Upgrading the FirmwareEmergency Recovery Procedure Axis SupportCamera is accessible locally, but not externally BrowserUsers Power indicator is not constantly litCamera is inaccessible Decode only I framesIs enabled under System Options Date & Time Problems uploading filesAudio volume too low/high No audioTechnical Specifications Video compressionRequirements Applications not includedSpecification MPEG-4 licensing Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex VOP See VOPAxis 207 Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network An I-VOP is complete image frame Index NumericsSystem Options