Axis Communications 207 Users, Decode only I frames, Power indicator is not constantly lit

Page 41

AXIS 207 - Troubleshooting 41

Poor rendering of MPEG-4 images

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to

 

enable Advanced Video Rendering from the MPEG-4 tab in the AMC control panel applet.

 

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usu-

 

ally be downloaded from the manufacturer's web site.

 

 

Color saturation is different in

Modify the settings for your graphics adapter. Please see the adapter's documentation for

MPEG-4 and Motion JPEG

more information.

 

 

Lower frame rate than expected

Reduce number of applications running on the client computer.

 

 

 

Limit the number of simultaneous viewers. This is done in System Options > Security >

 

Users.

 

 

 

Check with the system administrator that there is enough bandwidth available. See also

 

the online help.

 

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to

 

Decode only I frames.

 

 

 

Lower the image resolution.

 

 

Lost or poor images in pre-trigger

Make sure that Cyclic refresh under Setup > Video & Image > Advanced > MPEG-4

buffer (MPEG-4 video stream)

is disabled.

 

 

Image degeneration

Decrease the GOV length, see the online help for more information.

 

 

The Power indicator is not constantly lit

 

 

Faulty power adapter

Check that you are using an AXIS PS-L power adapter.

 

 

The Status and Network indicator LEDs

are flashing red rapidly

 

 

Hardware failure

Contact your Axis dealer.

 

 

The Status indicator LED is flashing red

and the camera is inaccessible

 

 

A firmware upgrade has been inter-

See the Emergency Recovery Procedure above.

rupted or the firmware has otherwise

 

been damaged

 

 

 

No images displayed on web page

 

 

 

Problem with AMC.

To enable the updating of video images in Microsoft Internet Explorer, set your browser to

(Internet Explorer only)

allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is

 

installed on your workstation.

 

 

Installation of additional ActiveX

Configure your camera to use a Java applet for updating the video images under

component restricted or prohibited

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for

 

more information.

 

 

Video/Image problems, general

 

 

 

Image too dark or too light

Check the video image settings. See the online help on Video and Image Settings.

 

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try low-

 

ering the frame rate or the upload period.

 

 

Slow image update

Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates,

 

etc, will reduce the performance of the camera.

 

 

Poor performance

Poor performance may be caused by e.g. heavy network traffic, multiple users accessing

 

the unit, low performance clients, use of features such as Motion Detection, Event han-

 

dling, Image rotation other than 180 degrees.

 

 

Poor quality snapshot images

 

 

 

Screen incorrectly configured on your

In Display Properties, configure your screen to show at least 65000 colors, i.e. at least

workstation

16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.

 

 

Browser freezes

 

 

 

Netscape 7.x or Mozilla 1.4 (or later)

Lower the image resolution.

can sometimes freeze on a slow com-

 

puter

 

 

 

Image 41
Contents Axis 207 Network Camera User’s Manual About this Document Page Contents Axis 207 Key features Product FeaturesOverview Network LED indicatorsAccess from a browser Accessing the Camera3GPP Compatibility Setting the PasswordAccessing the camera from the Internet To focus FocusingLive View AMC audio controls Video Streams How to stream MPEG-4Motion Jpeg MPEG-4 clientsAxis Media Control AMC QuickTime & Real PlayerAlternative methods of accessing the video stream Axis Media Control ConfigurationAccessing the Setup tools Image Appearance Video and Image settingsOverlay Settings Advanced MPEG-4 Settings GOV Settings Advanced Camera SettingsVideo Stream TestGeneral Audio SettingsLayout Live View ConfigOwn Home Customizing the defaultUpload Own Web Files Default Viewer Default Video FormatAction Buttons Output ButtonsHtml Examples Viewer SettingsWhen Triggered Event ConfigurationTriggered by Input Port Motion DetectionAxis 207 Event Configuration Object Size History Sensitivity Motion DetectionPort Status Axis 207 Event Configuration ExamplesSecurity System OptionsDate & Time OperatorNetwork Advanced TCP/IP Settings Network Basic TCP/IP SettingsIP Address Configuration DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local Address NAT traversal port mappingWAN internet Network Traffic QoS Quality of serviceSmtp email LED SettingsUPnP BonjourSupport MaintenanceConfiguration Advanced Resetting to the Factory Default SettingsUsing the Control Button Pinout and Interface I/O Terminal ConnectorTerminal Connectors Axis Basic Configuration TroubleshootingChecking the Firmware Upgrading the FirmwareAxis Support Emergency Recovery ProcedureBrowser Camera is accessible locally, but not externallyCamera is inaccessible Power indicator is not constantly litUsers Decode only I framesAudio volume too low/high Problems uploading filesIs enabled under System Options Date & Time No audioVideo compression Technical SpecificationsApplications not included RequirementsSpecification MPEG-4 licensing Glossary of Terms Compression See Image Compression VOP See VOP Half-duplex See Full-duplexAxis 207 Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network An I-VOP is complete image frame Numerics IndexSystem Options